Engagement Manager Analytics

Role Overview

We are seeking a dynamic and hands-on leader to drive AI and Analytics services for a strategic account. This role will oversee a team of engagement managers, project managers, and analytics professionals (team size ~4050), ensuring delivery excellence across multiple programs while fostering innovation and growth.

The ideal candidate will have a proven track record of leading large-scale analytics engagements, managing end-to-end data and machine learning lifecycles, and partnering with senior stakeholders to shape transformative solutions. This is a leadership role requiring a blend of strategic thinking, operational rigor, and a growth mindset.

Key Responsibilities

• Account Leadership: Serve as the primary AI & Analytics leader for the account, driving strategy, delivery, and client engagement. Build strong relationships with senior client stakeholders to identify opportunities for value creation through data-driven solutions.
• Delivery Excellence: Oversee multiple engagements across data engineering, advanced analytics, and machine learning initiatives. Ensure high-quality delivery aligned with client objectives and EXL standards. Provide hands-on guidance on solution design, architecture, and implementation when needed.
• Team Management: Lead and mentor a diverse team of engagement managers, project managers, and analytics professionals. Foster a culture of collaboration, innovation, and continuous learning.
• Growth & Transformation: Identify and drive opportunities for account growth through consulting-led approaches and differentiated AI/ML offerings. Partner with internal teams to develop new solutions and accelerators that enhance client outcomes.

Required Skills & Experience

• Leadership Experience: Demonstrated success in leading large analytics programs and managing multi-disciplinary teams. Experience in managing multiple engagements simultaneously in a consulting or services environment.
• Technical Expertise: Strong understanding of the data and machine learning lifecycle, including data strategy, engineering, modeling, and deployment. Familiarity with modern cloud platforms, AI/ML tools, and data governance practices.
• Consulting Mindset: Ability to translate business challenges into data-driven solutions. Skilled in stakeholder management, storytelling with data, and influencing senior executives.
• Growth Orientation: Proven ability to identify new opportunities and scale analytics services within strategic accounts. Entrepreneurial mindset with a focus on innovation and continuous improvement.

Preferred Qualifications

• 12+ years of experience in analytics, data science, or related fields, with at least 5 years in leadership roles.
• Prior experience in management consulting or analytics services for global clients.
• Strong communication and presentation skills.

Key Performance Indicators (KPIs) & Success Metrics

• Delivery Excellence: 95%+ on-time delivery across all engagements; Zero critical delivery escalations per quarter.
• Client Satisfaction: Maintain client satisfaction scores above agreed benchmarks (e.g., CSAT > 8/10); Positive feedback from senior stakeholders on strategic value delivered.
• Team Engagement & Development: Achieve high team engagement scores in internal surveys; Develop succession plans and career growth paths for key team members.
• Account Growth: Drive year-over-year growth in analytics services revenue for the account; Identify and convert at least 23 new strategic opportunities annually.
• Innovation & Thought Leadership: Deliver at least one new AI/ML solution or accelerator per year; Publish thought leadership content or participate in industry forums representing EXL.