Endpoint System Engineer

Endpoint System Engineer

About Hexnode Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

The role We're seeking a highly motivated and customer-centric Sr Endpoint System Engineer to join our dynamic team. As the front line of our customer experience, you'll be instrumental in ensuring our clients get the most out of Hexnode's cutting-edge Unified Endpoint Management (UEM) solution. You'll be more than just a technical support agent you'll be a trusted advisor, a problem solver, and a champion for our customers.

If you are passionate about technology and eager to make a real impact, Hexnode has the perfect opportunity for you!

Responsibilities

Engage with clients to understand their current device management challenges, IT infrastructure, security requirements, and long-term goals.

Handle incoming technical queries via calls, emails, and chat from customers experiencing technical issues.

Recommend specific configurations, integrations, or workflows that best align with client needs. Diagnose and troubleshoot technical issues, working closely with engineering, product management, and sales teams to ensure a seamless customer experience.

Answer technical questions confidently and provide step-by-step guidance and solutions to ensure a positive customer experience.

Escalate complex technical issues to the appropriate internal teams and follow through to resolution.

Stay updated on the latest UEM product features and provide training to clients and internal teams as needed.

Document and track support cases to maintain a comprehensive and accurate knowledge base.

Communicate effectively with customers, keeping them informed of the status and progress of their technical requests.

Ensure high levels of customer satisfaction through professional communication and proactively share customer feedback with the product development team.

Required Skills & Qualifications

Education & Experience: BE, B-Tech, or MCA with 2+ years of experience in the cybersecurity domain.

Domain Expertise: Proven experience in MDM (Mobile Device Management), RMM (Remote Monitoring and Management), or Patch Management.

Technical Proficiency: Hands-on experience deploying, configuring, and supporting MDM solutions such as Microsoft Intune, VMware Workspace ONE (AirWatch), or Jamf.

Tool Familiarity: Familiarity with RMM and Patch Management platforms like Kaseya, ConnectWise, or NinjaRMM.

Security Knowledge: Strong understanding of security frameworks, protocols for remote monitoring, and endpoint patching.

Foundational IT: Basic understanding of network security, endpoint protection, and general IT infrastructure.

Communication: Excellent verbal and written skills with the ability to explain technical concepts to both technical and non-technical audiences.

Adaptability: Strong organizational skills to prioritize tasks effectively and a "can-do" spirit to thrive in a fast-paced environment.

Collaboration: A true team player with the willingness to work independently or collaboratively to support colleagues and customer goals.

Desired Skills (Good to Have)

Certifications: Relevant industry certifications such as CompTIA Security+, Microsoft 365 Certified: Endpoint Administrator, or similar entry-to-mid level cybersecurity credentials. Advanced Networking: Deeper experience in network security protocols and enterprise endpoint management.

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.