Endpoint System Engineer

About Mitsogo | Hexnode

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

The Role (Endpoint System Engineer)

We are seeking a highly motivated and customer-centric Endpoint System Engineer to join our team in Bangalore. This is a critical role that sits on the front line of our customer experience, acting as a trusted advisor and problem-solver for our global clientele.

Key Responsibilities:

• Customer Engagement: You will engage with clients daily via calls, emails, and chat to understand their IT infrastructure, security requirements, and device management challenges, and recommend optimal Hexnode configurations and workflows.
• Technical Expertise: You will be responsible for diagnosing and troubleshooting complex technical issues related to our UEM product. This requires a strong understanding of concepts like Mobile Device Management (MDM), Remote Monitoring and Management (RMM), and Patch Management solutions (e.g., Microsoft Intune, WorkspaceONE, Kaseya).
• Collaboration: You will work closely with our Engineering, Product Management, and Sales teams to ensure a seamless customer experience and provide valuable market feedback to drive product development.
• Product Evangelist: You will stay up-to-date with our latest features, the competitive landscape, and cybersecurity trends, serving as an evangelist for UEM products.

Role Details:

• Experience: 3+ years of work experience in MDM/UEM.
• Location: Bangalore, India
• Mode of Work: Office (5 Days a week)
• Shift Time: IND Time Zone Rotation Shift (5 AM - 9 PM)