End User Technician

Position: End User Technician

Location: Bangalore

Work Type: Hybrid

Job Type: Full Time

Overview:

TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.

Job Description:

• MAC OS, IOS platform, MDMs, JAMF, AD - End User Technician
• End User Technician I(0-2 Years)

The Skills that are Key to this role:

Technical / Behavioral

• Experience in supporting hybrid Windows and MAC environment
• Previous end user support experience, on an user community 1000 users

Requires knowledge on the following:

• MCSE or MCITP
• Basic knowledge in SCCM Infra and Application packagingKnowledge in supporting MAC OSX (Mojave), IOS platform, MDMs, JAMF
• Application installation and diagnose software failures
• Basic knowledge of Active Directory, group Policies and Windows permissions
• Basic hardware knowledge.
• Ensure tickets are responded to within SLA and fully documented each step of troubleshooting process
• Knowledge of ITIL process, ITIL certification will be an added advantage
• Exposure to Ticket Tools like Service Now

The Skills that are Good to Have for this role

• PowerShell / Python Scripting skills
• Good analytical skillsCommunicator excellent written and verbal skills, good attention to detail
• Need for flexibility towards working hours during busy periods.

Minimum Experience on Key Skills

• 0-2 Years

General Expectation

• Must have Good Communication

TekWissen Group is an equal opportunity employer supporting workforce diversity