Employee Helpdesk
TCS
1 - 7 years
Mumbai
Posted: 03/10/2025
Job Description
Grade - BPO1/2/3
Skill- Employee helpdesk
Location- Mumbai
· Manage HR employee lifecycle related queries and concerns.
· Handle queries pertaining to, working hours, support questions related to immigration requirements, personal/ job data change, learning administration, offboarding etc.
· Review, respond and resolve employee requests/ tickets raised by employees. Ensure timely resolution via email/chat/ calls. Intervene and promptly address any employee concerns and share resolutions.
· Help resolve major employee grievances and counsel employees if there are any escalations raised, also assist if any employee relations issues are raised.
· Collaborate with employees to ensure prompt resolution and by working towards achieving maximum employee satisfaction
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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