Employee Helpdesk

Role Name: Associate/Employee Helpdesk
Location: Mumbai
Shift: Night and rotational shifts

Work from Office Only

Role Summary – Associate Employee Helpdesk –

The associate will be responsible for the HR administration transactions and query management for areas such as onboarding, leaves, payroll, benefits, documentation, workforce/ systems etc.  The role includes checking and responding to employee tickets/ queries via calls and emails and providing issue resolution and closure according to job specifications. Associate will serve as the first point of contact for employees, addressing HR-related queries and requests across the employee lifecycle. Provides accurate and timely support through multiple channels, ensuring positive employee experience and adherence to policies.

Role Responsibilities –

·       Manage HR employee lifecycle related queries and concerns.

·       Handle queries pertaining to, working hours, support questions related to immigration requirements, personal/ job data change, learning administration, offboarding etc.

·       Review, respond and resolve employee requests/ tickets raised by employees. Ensure timely resolution via email/chat/ calls. Intervene and promptly address any employee concerns and share resolutions.

·       Help resolve major employee grievances and counsel employees if there are any escalations raised, also assist if any employee relations issues are raised.

·       Collaborate with employees to ensure prompt resolution and by working towards achieving maximum employee satisfaction

Qualification –

·       1–5 years’ experience in HR helpdesk/HR operations or customer support.