EM-Associate Director

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Associate Director – Experience Management

Job Description:

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

As an Associate Director with the Strategy & Transformation team, you will be part of an industry leading, high performing and agile team of workforce management professionals working with our service delivery and business development teams to provide exceptional client service to our stakeholders.

We provide learning and growth opportunities to build your ability to analyse, innovate, think and act globally. You’ll be part of an organization that is focused on optimization, is solution oriented, innovates and provides best in class services to the client serving teams.

The opportunity:

EY Global Delivery Services (EY GDS) is a dynamic and global service delivery network of over 75,000 professionals working across borders, to provide innovative and strategic business solutions to EY member firms and EY clients globally. The role plays a vital part in bringing to life the Global strategy and it’s the purpose of building a better working world.

We offer a great place to work for every person joining EY. At GDS, you will have the opportunity to develop your professional skills in a truly global environment. You will learn and gain experiences from industry leading WFM professionals and a path breaking leadership team.

We invest in your learning and development. We’ll help you develop the technical and soft skills you need. We support your professional development with a combination of learning, networking, experiences, and coaching. PSCM is a strategic priority for the global EY organization which will present a great opportunity for growth of an individual.

We are looking for a strategic leader at an Associate Director level who would lead the Experience Management charter for the Workforce Management function at GDS and work closely with the overall function head to implement strategic priorities across the functions in the team.

Your key responsibilities:

The Associate Director Experience Management will play a pivotal role in leading workforce optimization initiatives aimed at enhancing efficiency, executing strategic initiatives centrally as an SME and driving transformation within the Workforce Management / Resource Management Function at GDS. The incumbent will be instrumental in streamlining the people and process agenda, ensuring alignment with organisational goals. The role encompasses leading the function's branding and communications strategy and also ensures the effective integration and delivery of cross-functional initiatives. The role demands a strategic thinker with a proven track record in leadership, change management, and operational excellence.

Some of your key responsibilities include:

• Lead and manage the Experience Management Team of a competency or competencies, providing guidance, mentorship, and support to team members. 
• Become strategic partner to enable the competency to achieve their objectives by providing key insights with respect to people and performance.
• Develop and implement resource management strategies aligned with organizational objectives, ensuring efficient allocation and utilization of resources across projects. 
• Lead the workforce planning, bench management and capacity planning exercises for the competency or competencies.
• Collaborate with stakeholders both offshore and onshore to understand project requirements, resource demands, and constraints, ensuring appropriate staffing and skill alignment. 
• Driving resource planning initiatives, including analyzing resource availability, forecasting future needs, and identifying potential risks or bottlenecks. 
• Monitoring, analyzing resource utilization and allocation, optimizing it across projects and driving improvement initiatives. 
• Oversee resource conflict resolution, working closely with project managers and stakeholders to find suitable resolutions and ensure project success. 
• Collaborate with the function head to develop and implement workforce strategies that align with the organisation’s overall business objectives.
• Lead the execution of strategic initiatives, ensuring they are delivered on time, as per scope and plan.
• Drive function transformation projects, optimizing processes and people charter to enhance efficiency and effectiveness.
• Influence function leads within and outside the immediate function, at times without formal authority and basis relationships to drive consensus towards common objectives and goals.
• Work closely with the function head to monitor and track critical impact initiatives.
• Support function leader with benchmarking efforts, market insights & best practices to stay competitive.

Workforce Optimization:

• Drive optimization initiatives for workforce planning / resource management teams to create enablers to ensure seamless resource management / WFM functioning.
• Implement innovative central enablers that resource managers can leverage to improve employee engagement, retention, and productivity.
• Define goals, key KPIs and metrics, track the key functional KPIs centrally and monitor performance data for performance reviews and decision making
• Monitor key function performance metrics and identify areas for improvement.

Skills and attributes for success:

• Bachelor's degree in Business Administration, Human Resources, or a related field; Master's degree or MBA preferred.
• Minimum of 18 years of experience in workforce management, resource management, human resources or a related area, with at least 5 years in a leadership role.
• Ability to influence across levels, in cases even without having the direct reporting lines and authority.
• Innovative thinker with a continuous improvement mindset.  

To qualify for the role, you must have

• Proven track record of driving strategic initiatives and transformations within a large, complex organization.
• Strong understanding of the end-to-end workforce management function, encompassing workforce planning, resource management, optimization, and resource allocation principles.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Demonstrated ability to lead and manage teams, fostering a collaborative and performance-driven culture.
• Proficiency in data analysis, making data driven decisions and performance metrics.
• Strong project management skills, with the ability to manage multiple initiatives simultaneously.
• Demonstrated experience in strategic planning, change management, and process improvement.
• Experience with internal communications and branding initiatives.
• Ability to work in a fast-paced, dynamic environment and adapt to evolving business needs.

What we look for:

We are looking for committed, self-motivated and driven professionals with a proven track record and expertise in workforce management domain. Successful candidate would have a strong executive presence and business acumen and can partner with business to understand their requirements and provide the right support through PSCM services.

What we offer:

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world 

 
_x000D_ EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
_x000D_ Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
_x000D_ Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.