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Elite Banker-Inbound-Branch Banking-Service

Kotak Mahindra Bank

5 - 10 years

Amritsar

Posted: 02/03/2026

Getting a referral is 5x more effective than applying directly

Job Description

As an Elite Banker-Inbound, you will be the primary point of contact for a select group of affluent clients. Your role is crucial in building and maintaining strong relationships, understanding their unique financial needs, and providing exceptional service. You will collaborate with various teams to deliver customized banking solutions, ensuring client satisfaction and loyalty. Responsibilities:
  • Manage a portfolio of high-net-worth inbound clients, understanding their financial goals and preferences.
  • Proactively reach out to clients, offering personalized financial advice and solutions.
  • Cross-sell and up-sell bank products and services, including investments, loans, and insurance.
  • Maintain accurate records and documentation for all client interactions and transactions.
  • Stay updated on market trends, regulatory changes, and new banking products to provide informed advice.
  • Collaborate with other departments to ensure seamless service delivery and efficient client onboarding.
  • Handle client inquiries and complaints promptly, providing effective resolutions.
  • Conduct regular performance reviews with clients to assess their satisfaction and identify areas for improvement.
  • Participate in marketing and promotional activities to attract new clients and retain existing ones.
  • Ensure compliance with all banking regulations and maintain high ethical standards.

About Company

Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.

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