EDI Integration Specialist

About the job

JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in US, Germany, Brazil, and China, JOOLA has a global presence and wide distributor network.

Job Title: Senior EDI Integration Specialist

Location: Bangalore

Department: Information Technology

Job Type: Full-time (Supporting US business hours)

Job Summary :

JOOLA is seeking a Senior EDI Integration Specialist to own and evolve our end-to-end EDI ecosystem supporting major retail, marketplace, and logistics partners. This role is critical to ensuring accurate, reliable, and scalable electronic data exchange between JOOLAs internal ERP and external trading partners, with a strong focus on SPS Commerce - based integrations.

The ideal candidate brings deep hands-on EDI expertise, understands retail supply-chain flows, and can operate confidently across technical execution, partner onboarding, and operational support in a fast-growing global organization.

Role and Responsibilities

EDI Platform Ownership & Operations

• Own day-to-day operations of JOOLAs EDI integrations, primarily leveraging SPS Commerce and associated VAN/communication channels.
• Monitor, support, and troubleshoot EDI transaction flows to ensure high availability, accuracy, and SLA adherence.
• Proactively identify, diagnose, and resolve failed or delayed transactions across inbound and outbound document flows.
• Root cause analysis and preventative fixes
• Peak season / blackout period readiness

Transaction & Mapping Management

• Configure, maintain, and optimize EDI mappings for key transaction sets including (but not limited to):
• 850 (Purchase Orders)
• 855 (PO Acknowledgements)
• 856 (Advance Ship Notices)
• 810 (Invoices)
• 846 / 832 / 940 / 945 as applicable
• Ensure mappings align with trading partner specifications and JOOLAs internal data models.
• Manage mapping versioning and change control across partner updates

Trading Partner Enablement

• Lead onboarding and certification of new retail, distributor, and logistics trading partners.
• Act as the primary technical liaison with external partners, VAN providers, and EDI vendors.
• Coordinate testing cycles, UAT validation, and production cutovers with minimal business disruption.
• Own partner certification timelines, issue resolution SLAs, and re-certification as required

ERP & Integration Collaboration

• Collaborate closely with ERP, integration, and business teams to ensure seamless data flow between EDI, ERP, and downstream systems.
• Support enhancements, changes, and migration initiatives involving ERP upgrades or integration architecture evolution.
• Participate in integration design discussions to ensure EDI scalability and future-readiness.
• Collaborate on Hybrid EDI + API Integration patterns
• Work with middleware/iPaaS platforms

Governance, Compliance & Documentation

• Ensure compliance with industry EDI standards (ANSI X12, EDIFACT where applicable) and security protocols (AS2, SFTP, HTTPS).
• Maintain clear documentation for mappings, partner specs, operational runbooks, and troubleshooting procedures.
• Support audits, peak season readiness, and business continuity planning related to EDI operations.
• Ensure data privacy and security best practices for partner data.

Required Qualifications

• 5+ years of hands-on experience in EDI integration, support, and operations.
• Strong expertise in EDI standards such as ANSI X12 (EDIFACT a plus).
• Proven experience with EDI communication protocols including AS2, FTP/SFTP, and HTTPS.
• Demonstrated experience working with retail or supply-chain EDI ecosystems.
• Solid understanding of end-to-end business processes: Order-to-Cash, Procure-to-Pay, and Logistics.
• Excellent troubleshooting, analytical, and communication skills.
• Ability to work cross-functionally with internal teams and external partners.
• Ability to work independently work or own production EDI systems with minimal supervision

Preferred / Nice-to-Have Qualifications

• Direct experience with SPS Commerce (highly preferred).
• Exposure to ERP platforms such as NetSuite, SAP, or similar.
• Experience supporting high-volume retail or omnichannel environments.
• Familiarity with XML/XSLT-based transformations and integration tools.