Ecosystem Relationship Manager

Job Description- Ecosystem Relationship Manager

This role is critical to ensure new Current account acquisition and capture entire ecosystem through by enhancing balances per account, ringfencing the portfolio, increase wallet share and profitability through cross sell/upsell and reducing customer attrition.

Functional Role: Ecosystem Relationship Managers

Qualification and relevant experience:

·         Post graduate preferably MBA from any reputed institute

·         Minimum 6 years of Branch Banking experience preferably with 3 years on the Current Account

Functional and behavioral Competencies:

·         Proficient in MS Office, Excel, PowerPoint and data analytics tools

·         Strong understanding of Current account products and Indian banking regulations

·         Strategic thinker with customer centric mindset

·         Excellent analytical, communication and interpersonal skills

·         Candidate should be able to effectively collaborate with colleagues in different verticals to drive common goals

Job Responsibilities:     

·         Manage and grow Current account acquisition from specific ecosystem namely Education, Healthcare, Real Estate (RERA), Housing Societies and Startups.

·         Deep dive to capture the entire ecosystem of the relationship namely vendors, customers, employees and stakeholders etc.

·         Conduct market research and understand competition strategies to capture evolving trends in the said ecosystem

·         Ideate, launch and execute various campaigns for current account acquisition from the said ecosystem.

·         Drive M1 activation and enhance PPC of newly acquired customers and deepen relationships. Improve adoption of various payment and collection solutions to get primary banking of customers move to AU bank

·         Drive D2C campaigns for higher customer engagement

Non-Financial responsibility:

·      Support in building product capabilities w.r.t the ecosystem

·      Liaising with other Eco-system RMs in the country

·      ETB base screening for ecosystem build up