E-Commerce Operations

Responsibilities

E-Commerce Operations- Tata Cliq, Firstcry, Nykaa Fashion, Nykaa.com, Myntra, Flipkart.

Onboarding & Brand Coordination: Share brand details, follow up on brand approvals, and manage agreements.

Catalogue Management: Handle product listings including images, content, descriptions, and specifications; perform QC checks and activate products.

Inventory & Pricing: Regularly update inventory and pricing to keep platforms in sync; closely monitor daily stock levels.

Promotions & Visuals: Share banners, discounts, and monthly/BAU event offers across marketplaces.

Reporting & Updates: Maintain a monthly discount sheet; track inventory movement, sales, and catalogue hygiene.

Marketplace-Specific Tasks: Share product content in HTML format for Nykaa; monitor zero-inventory order issues and discrepancies.

Customer Query Handling: Manage return, exchange, and refund requests; handle cancellation requests and order modifications; escalate and resolve customer issues in coordination with relevant teams.

Qualifications

• Bachelors degree in Commerce, Business Administration, Marketing, or Supply Chain
• Experience working on marketplace seller panels (Nykaa, Myntra, Flipkart, etc.)
• Strong Excel skills (VLOOKUP/XLOOKUP, Pivot Tables, basic formulas)
• Experience in Fashion / Beauty / Baby products / D2C brands
• Prior handling of 2+ marketplaces simultaneously