Ecommerce Manager

Job Title: E-commerce Operations Manager

Key Responsibilities:

1. Marketplace & Platform Management

• Manage end-to-end operations across Marketplaces (Amazon, Flipkart), and Quick-Commerce (Blinkit, Zepto, Swiggy Instamart).
• Ensure accurate order processing, dispatch timelines, and SLA adherence

2. Logistics & Supply Chain

• Liaise with 3PL partners (Safexpress, Delhivery, etc.) to optimize shipping costs and reduce delivery TAT (Turnaround Time).
• Monitor and reduce RTO (Return to Origin) percentages through proactive NDR (Non-Delivery Report) management.

3. Inventory & Supply Planning

• Plan inventory across warehouses and marketplaces to maintain optimal stock levels
• Coordinate with production and procurement teams for demand forecasting and replenishment
• Minimize stockouts, overstocking, and inventory aging

4. Process Optimization

• Identify bottlenecks in the packing and dispatch process and implement SOPs to scale daily order volume.
• Monitor packaging quality to ensure zero leakage/damage during transit.

5. Data & Reporting

• Prepare daily/weekly/monthly operational MIS
• Track KPIs such as order fulfillment rate, inventory turns, logistics cost %, and customer complaints
• Provide data-driven insights for leadership decision-making

Key Skills & Competencies:

• Strong understanding of D2C & marketplace operations
• Excellent analytical and problem-solving skills
• Ability to manage multiple stakeholders and vendors
• High ownership mindset with attention to detail
• Strong Excel / Google Sheets skills (automation knowledge is a plus)

Qualifications & Experience :

• Bachelors degree in Operations, Supply Chain, Engineering, or Business (MBA is a plus)
• 2-3 years of experience in e-commerce or D2C operations
• Prior experience in FMCG / Food / Consumer brands preferred
• Experience scaling operations in a fast-growth startup environment is a strong advantage