Ecommerce Manager

Job Description

Salary: 25,000 30,000 per month

About the Role

We are seeking an eCommerce Manager to manage and optimize day-to-day B2C eCommerce operations. The role will focus on order processing, logistics coordination, inventory control, and platform management, with hands-on responsibility for Shiprocket and end-to-end fulfillment operations.

Key Responsibilities

• Order & Platform Management
• Manage daily B2C order processing across eCommerce channels
• Ensure accurate order flow, invoicing, and dispatch coordination
• Monitor order status, delivery timelines, and issue resolution

Shiprocket & Logistics Operations

• Manage Shiprocket dashboard for order processing and fulfillment
• Coordinate with courier partners for pickups, deliveries, and escalations
• Monitor shipping costs, delivery performance, and RTOs
• Handle returns, exchanges, and reverse logistics processes

Inventory Management

• Maintain accurate inventory records and stock reconciliation
• Coordinate stock movement between warehouse and sales channels
• Track stock levels and plan replenishment requirements
• Reduce stock mismatches, delays, and fulfilment issues

Customer & Operations Coordination

• Coordinate with customer support teams for order-related queries
• Ensure smooth communication between sales, logistics, and warehouse teams
• Maintain operational reports and daily order summaries

Process Improvement & Reporting

• Identify gaps in fulfillment, logistics, and inventory processes
• Suggest improvements for operational efficiency and cost control
• Prepare basic reports on orders, deliveries, returns, and inventory

Required Skills & Experience

• Hands-on experience with Shiprocket for B2C order fulfilment
• Experience managing logistics, courier coordination, and inventory
• Understanding of end-to-end eCommerce operations
• Strong organizational and coordination skills
• Basic proficiency in Excel / Google Sheets for tracking and reporting

Preferred Experience

• Experience in D2C eCommerce brands
• Familiarity with returns management and RTO handling
• Ability to manage multiple operational tasks in a fast-paced environment

What We Offer

• Ownership of core eCommerce operations
• Structured work environment with growth opportunities
• Competitive salary based on experience

Application Process

Interested candidates may share their CV at: