Ecommerce Manager

Company Description

A multidesigner store for South Asian Fashion.

Website & Platform Management

• Oversee website merchandising, uploads, product categorization, size charts, and visual consistency.
• Coordinate with design, production & content teams for timely listing of new collections.
• Ensure UX smoothness, zero-bug checkouts, fast loading, and page hygiene.

Sales Growth & Conversion

• Manage daily sales, abandonment recovery, and conversion funnels.
• Run pricing checks, offer setups, coupons, and inventory push strategies.
• Identify high-intent SKUs and optimize visibility for wedding-season & occasion-wear customers.

Customer Journey & Service Alignment

• Align with CS team for smooth order-to-delivery experience.
• Monitor return requests, exchanges, and customer behavior insights.
• Build processes that reduce delays and improve customer satisfaction.

Marketing Coordination

• Coordinate with marketing & content teams for campaign launch calendars.
• Ensure homepage + banners align with collection drops & festive/wedding cycles.
• Work closely with performance marketing on ROAS, funnels, and remarketing segments.

Inventory & Operations

• Sync with warehouse/dispatch team for stock accuracy.
• Track bestsellers vs. slow-moving categories and push/phase accordingly.
• Maintain dashboards: sales, SKU performance, inventory ageing.

Analytics & Reporting

• Daily dashboards: sales, traffic, CR, AOV, top customer segments.
• Weekly and monthly business reviews with action plans.

Qualifications

• 24 years working brand-side at a D2C company (not only agencies or marketplaces).
• Hands-on experience with Shopify Admin (products, collections, pricing, and promotions).
• Strong communication and comfort working with numbers (targets, deltas, timelines).
• Ownership mindset and ability to coordinate with multiple teams effectively.