Ecommerce Manager

Were looking for an E-commerce Manager to own revenue, conversion and daily operations across our D2C website and marketplaces (Amazon/Flipkart/Quick Commerce as applicable). This role is equal parts growth + execution: youll manage site merchandising, CRO, listings, pricing, promotions, inventory coordination, customer experience, and reportingworking closely with performance marketing, creative, operations and finance.

• Own the online store P&L drivers: conversion rate, AOV, repeat rate, CAC efficiency (with marketing), and net revenue.
• Improve conversion rate (CRO): landing pages, PDP optimisation, checkout improvement, trust elements, offers, bundles.
• Manage catalogue and merchandising: product launches, best-seller positioning, bundles/kits, cross-sell/upsell.
• Track funnel metrics daily and run structured weekly experiments.

• Manage product listings end-to-end: titles, bullets, A+ content, images, keywords, variants.
• Plan and execute promotions, deal participation, pricing strategy and ad coordination (with marketplace ads specialist if available).
• Monitor account health, compliance, suppression issues, tickets and escalations.
• Own marketplace revenue, returns, ratings, review growth, and buy-box performance (where relevant).

• Coordinate with ops for inventory planning, fill rates, stock-outs prevention, dispatch SLAs and RTO/returns reduction.
• Improve customer experience: support macros, FAQs, order issue resolution, COD/prepaid mix initiatives.
• Ensure smooth execution of offers, coupons, cashback, prepaid incentives.

• Build and maintain weekly dashboards: sales, CVR, AOV, traffic, returns, RTO, contribution margin, top SKUs, stock cover.
• Deep-dive on product/channel performance and recommend actions.
• Work with finance to reconcile payments, refunds, marketplace settlements, and promotional ROI.

• Coordinate with Performance Marketing, Creative, Product, Ops, Customer Support and Finance.
• Create clear weekly plans, task owners, deadlines, and ensure closure.

• Net revenue (D2C + marketplaces)
• Conversion rate, AOV, repeat rate
• Stock availability / fill rate, stock-out days
• Returns %, RTO %, cancellations
• Marketplace account health metrics, ratings/reviews
• Contribution margin improvement (with finance)

• 37 years of hands-on e-commerce experience (D2C + marketplaces preferred).
• Strong understanding of Shopify/WooCommerce/custom storefronts, payment flows, analytics.
• Experience managing Amazon Seller Central / Flipkart Seller Hub (or relevant channels).
• Solid skills in Excel/Google Sheets; comfort with dashboards and weekly reporting.