E-Commerce Customer Service Executives

Responsibilities

• Handle customer complaints in a timely manner, escalating when appropriate
• Optimize and manage key customer support platforms/functions
• Develop and update training materials, SOPs, and knowledge base documentation
• Serve as the customer service liaison to Operations, E-commerce, Product, and Fulfillment teams

to proactively resolve recurring customer issues.

Qualifications

• Ability to independently and proactively problem-solve
• Strong written and verbal communication skills
• Patience and compassion
• Consistent time management skills
• Ability to learn new platforms/systems quickly
• Good to have experience using Loop, Gorgias, Blue Cherry, and Shopify
• Ability to work remotely from 6 pm to 2 am - Mon-Friday (On weekends during peak)