E commerce Relationship Manager-Senior - Business design

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

We are seeking a dynamic and results-driven E-commerce Relationship manager/staff/senior to join our team. 
_x000D_ The successful candidate will be responsible for supporting our clients' online business operations, managing and overseeing the resolution of technical support inquiries, acting as the intermediary between client and technical team, and acting as a performance manager to enhance online sales. Additionally, the role also involves regular website monitoring to identify and report any issues.

Key Responsibilities:

1. Provide comprehensive support for clients' online business operations and initiatives.
2. Work in tandem with global cross-functional teams to refine website operations. Support the integration of new technologies and tools to enhance e-commerce capabilities.
3. Analyze technical and functional tickets to understand requirements and facilitate effective communication between client and Module teams.
4. Take ownership of unique requests related to regional specificities that fall outside the standard tracking framework.
5. Identify and address issues and obstacles faced by the subsidiary client, effectively resolving matters of low to medium complexity with the involvement of stakeholders. Possesses the autonomy to escalate situations as necessary.
6. Serve as a performance manager, partnering with Regional Offices to assist subsidiary countries in maximizing online sales and meeting performance goals.
7. Conduct regular audits of the website to detect and report any functional problems or bugs, collaborating with the technical team to resolve issues.
8. Generate and share regular and irregular reports about issues raised by client.
9. Take the lead in rolling out new features through end-to-end support, from clarifying subsidiary requirements to hyper care.
10. Participate in sales strategies and discussions with the Regional Office and subsidiary to drive growth and enhance customer experience.

Qualifications:

• Degree in Business, Marketing preferred.
• Experience in e-commerce, online marketing, and client relationship management or project management. Previous experience with reputable e-commerce brands is a bonus.
• Familiarity with e-commerce platforms (AEM, Magento).
• Familiarity with Project management tools (Jira).
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills, with a talent for building rapport with clients and team members.
• Detail-oriented with a proactive approach to problem-solving and process improvement.

EY | Building a better working world 

 
_x000D_ EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
_x000D_ Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
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