Dynatrace Specialist

We are seeking a high-calibre Senior Dynatrace Specialist to lead enterprise observability initiatives. The ideal candidate will have deep expertise in the Dynatrace platform and a proven track record of monitoring complex, large-scale Oracle Integration Cloud (OIC) ecosystems. You will be responsible for providing end-to-end visibility into business-critical integration flows, ensuring performance stability, and leveraging AI-driven insights to reduce MTTR across our hybrid cloud environment. (Preferably in the e-commerce domain)

Job Summary: We are seeking a highly skilled Dynatrace Specialist to take ownership of the observability, performance monitoring, and diagnostics of large-scale Oracle Integration Cloud (OIC) ecosystem. You will be responsible for integrating Dynatrace with OIC, setting up end-to-end tracing, defining service-level objectives (SLOs), and utilizing AI-driven insights to proactively optimize integration performance. You will lead observability improvements, optimize monitoring coverage, and provide actionable insights to reduce key KPIs MTTD/MTTI/MTTR across ecosystems.

Dynatrace SME Roles and Responsibilities:

• Observability Implementation: Design and implement Dynatrace monitoring across a complex OIC environment, integrating REST/SOAP APIs, file-based interfaces, and scheduled orchestrations.
• OIC-Dynatrace Integration: Leverage ActiveGates and specialized extensions to ingest OIC metrics, logs, and traces into Dynatrace.
• End-to-End Tracing: Configure PurePath technology to trace transaction flows between Oracle Fusion Cloud, on-premises systems, and external applications via OIC.
• Proactive Alerting & AI: Set up Davis AI-driven alerting and anomaly detection to detect performance bottlenecks or integration failures before they impact business users.
• Dashboard Creation & Reporting: Create custom, high-level executive dashboards and detailed technical dashboards for OIC flow performance, lookup table latency, and error rates.
• Root Cause Analysis (RCA): Perform deep dive analysis on failed OIC instances, analyzing HTTP status codes, payload data, and connection faults.
• Operational Excellence: Perform monitoring compliance audits, optimizing monitoring configurations, and ensuring adherence to best practices for system reliability.
• Collaboration: Act as a liaison between the OIC development teams and infrastructure teams to resolve recurring issues and ensure long-term fixes

Technical and Functional Skills:

• Dynatrace Expertise: Proven experience with Dynatrace setup, ActiveGate management, Extensions 2.0, Smartscape, and Davis AI.
• Oracle Integration Cloud (OIC): Strong understanding of OIC components: App Driven Orchestration, Scheduled, File-Based, REST/SOAP, and Adapter configurations.
• API & Data Protocols: In-depth knowledge of REST, SOAP, JSON, XML, and XSLT.
• Scripting & Automation: Proficiency in scripting (Python, Shell, or JavaScript) for automation of monitoring tasks and API-based configuration management.
• Database Knowledge: Basic SQL/PLSQL skills for diagnosing database interactions within OIC.
• ITSM Tools: Experience integrating Dynatrace with ITSM tools like ServiceNow for incident management
• Knowledge of ITSM Processes Incident Management, Change Management, Problem Management
• ITIL certification will be an added advantage

Qualifications

• Bachelors degree in Computer Science, Information Systems, or related field.
• 8-10 years of experience in IT, with at least 4 years focused on Application Performance Management (APM).
• Dynatrace Professional Certification will be strong plus
• Experience working with Oracle Integration Cloud (OIC) at enterprise scale.

Good to have Skills:

• Experience with automation for Command Centre operations.
• Knowledge of Ansible, Phantom, or similar automation/orchestration tools.
• Scripting proficiency (Python, JavaScript, Selenium, Shell).
• Experience in implementing monitoring tools from scratch (Splunk, Open source tools, ServiceNow integrations, etc...).
• Understanding of APM, DEM, Synthetic Monitoring, and digital experience analytics.

People Skills and Other Personality Traits:

• Excellent interpretation and stakeholder management skills.
• Excellent communication skills to translate technical monitoring data into business impact insights.
• Strong analytical and problem-solving capabilities.
• Ability to work in high-pressure environment.