Key Responsibilities:

1. APM Tool Expertise

Utilize APM tools like AppDynamics, Dynatrace, Grafana, etc., to monitor and analyze application performance.

Evaluate and maintain dashboards to ensure optimal application health.

2. Incident Management

Conduct first-level analysis for incidents and provide detailed incident reports for P1 and P2 issues.

Track downtime and ensure proactive monitoring to prevent critical failures.

Maintain and update stakeholders regarding any identified application impacts.

3. Reporting and Analysis

Generate and analyze reports related to P1 & P2 incidents.

Monitor success ratios of major applications using APM tools.

4. Collaboration and Client Interaction

Maintain effective relationships with clients to ensure smooth project delivery.

Collaborate with team members to ensure seamless project flow and timely delivery of results.

Required Skills and Experience:

Proven experience working with APM tools such as AppDynamics, Dynatrace, Grafana, or similar.

Proficiency in ticketing tools like JIRA, ServiceNow, or Mantis.

Strong analytical skills for incident analysis and reporting.

Ability to monitor and evaluate dashboards for identifying performance trends and potential issues.

Excellent communication skills for stakeholder updates and client interactions.

Strong organizational skills to manage multiple incidents and tasks simultaneously.

Preferred Qualifications:

Certifications in APM tools or IT Service Management.

Experience in proactive monitoring and optimizing application performance.

Familiarity with ITIL processes is a plus.

Dynatrace Monitoring