Dynatrace Admin

Role Overview:

The Level 2 Dynatrace Engineer will focus on configuration, tuning, and administration of Dynatrace Managed for enterprise-scale applications. You will ensure the observability landscape is accurate, optimized, and actionable, manage OneAgents, ActiveGates, dashboards, and integrations, and act as a bridge between L1 monitoring operations and L3/platform teams.

Key Responsibilities:

Dynatrace Managed Administration and configuration

Configure and maintain dashboards, tagging, synthetic monitors, and business transactions

Define, tune, and optimize problem detection rules, thresholds, and event correlation to reduce noise and improve actionable alerts

Implement custom metrics, health checks, and ensure full application and infrastructure coverage

Perform OneAgent upgrades and Cluster Node upgrades

Onboard OneAgent for OpenShift & Kubernetes workloads based on monitoring requirements

Set up and manage ActiveGates for custom plugins, extensions, and synthetic monitoring

Configure integrations with ticketing, notification, and automation tools; create scripts or API-based automation for configuration management

Set up RUM (Real User Monitoring) for applications

Troubleshoot issues, perform log analysis, and drive resolution to closure

Handle SSL certificate renewals/removals, port checks, and firewall connectivity verification

Work with Dynatrace Support to raise and track tickets from creation to closure

Manage incidents, service requests, change requests, and problem records

Participate in application and platform changes, validating Dynatrace coverage post-deployment

Act as a technical escalation point for L1 engineers and coordinate with L3/platform teams to resolve complex issues

Collaborate with cross-functional teams for monitoring enablement

Drive continuous improvement initiatives, including alert reduction and suggestions for dashboard, alert, and coverage enhancements

Identify training gaps and highlight training requirements to Team Lead and Management

Work in AWS and GCP environments; basic Linux OS knowledge and troubleshooting

Ensure adherence to best practices for performance monitoring

Good to Have:

Shell scripting and Python automation experience

Experience creating custom monitoring solutions using Dynatrace extensions

Soft Skills:

Strong analytical and problem-solving abilities

Excellent communication and documentation skills

Ability to work independently and in a collaborative team environment

Educational Qualification:

Bachelors degree or Diploma in Computer Science, IT, or related fields