Dynamics 365 F&O SCM Support Consultant

Job Title: Dynamics 365 F&O SCM Support Consultant Warehouse, Inventory & Store Operations

Location: Bangalore, Hybrid

Role Objective:

Provide L2 / L2.5 operational support for Microsoft Dynamics 365 Finance & Operations (SCM modules)focused on Warehouse, Inventory, and Store Operations.The role is responsible for stabilizing system operations and resolving day-to-day functional issues impacting inventory accuracy and costing accuracy. This is a hands-on execution-focused role aimed at ensuring smooth operational continuity rather than driving strategic initiatives.

Key Responsibilities:

Application & Production Support

• Provide L2 / L2.5 support for D365 F&O Warehouse, Inventory, and Store Operations modules.
• Manage and resolve support tickets within defined SLAs.
• Diagnose functional issues reported by warehouse and store operations teams.

Warehouse & Inventory Issue Resolution

• Troubleshoot issues related to:
• GRN (Goods Receipt Note) processing
• Stock mismatches
• Inventory adjustment entries
• Inventory transaction discrepancies
• Assist in inventory reconciliation and stock accuracy validation.

System Monitoring & Incident Resolution

• Monitor system integrations and batch processes related to warehouse and inventory transactions.
• Identify and investigate failed transactions and integration failures.
• Coordinate with technical teams for bug fixes and system corrections when required.

Data Accuracy & Operational Stability

• Support activities to ensure accurate inventory balances and cost records in the system.
• Perform root cause analysis for recurring operational issues.
• Provide quick resolution and workarounds to minimize operational disruption.

Collaboration

• Work closely with warehouse, stores, supply chain, and IT support teams.
• Support period-end inventory processes and reconciliation activities.

Required Skills & Experience(Must-Have Technical Skills):

• Experience supporting Microsoft Dynamics 365 Finance & Operations (D365 F&O).
• Strong functional understanding of:
• Warehouse Management
• Inventory Management
• Store Operations
• Hands-on experience in L2 / L2.5 application support or production support environments.
• Experience managing ticket-based incident resolution.
• Understanding of:
• GRN processing issues
• Stock mismatch troubleshooting
• Inventory adjustments
• Inventory reconciliation processes
• Experience with system monitoring and identifying failed transactions/integration issues.