Dynamics 365 CRM & Power Apps Specialist

Company and Role Description

ARC Advisory Group is a leading technology research and advisory firm specializing in industry, energy, and infrastructure. This is a full-time remote role for a Dynamics 365 CRM & Power Apps Specialist. The role involves managing and optimizing Microsoft Dynamics 365 CRM as well as designing and implementing automated workflows through Power Automate and providing actionable insights for improving CRM processes. The specialist will collaborate with various teams, address system-related issues, and ensure seamless integration of CRM systems with other business applications. Regular communication with stakeholders and support for CRM-related training and adoption is also required.

Key Responsibilities

Administer and support Dynamics 365 CRM (Sales and Marketing)

• Configure and maintain: Entities, fields, forms, views, and dashboards,

manage Security roles and access controls

• Design, build, and maintain Power Automate flows, including:

Scheduled flows (e.g., monthend processes)

Dataverse-triggered workflows

Integrations with Outlook, SharePoint, Teams, and Excel

Data cleanup and rollforward logic

• Troubleshoot CRM and Power Automate issues
• Document configurations, flows, and best practices
• Recommend improvements and new automation opportunities
• Coordinate with global users across time zones

Required Skills & Experience

• 3+ years of handson experience with Dynamics 365 CRM (Sales and Marketing)
• Strong experience with Power Apps (Dataverse-focused)
• Experience supporting end users and business processes
• Comfortable working independently
• Strong written and spoken English communication skills