Duty Terminal Officer-Guest Relations

• Provide exceptional guest service to passengers by assisting with inquiries, check-in processes, and security procedures
• Coordinate with various airport departments to ensure smooth and efficient guest flow
• Handle guest feedback and complaints effectively, seeking timely resolutions
• Ensure compliance with aviation regulations and security measures
• Execute VIP handling and special service requests with attention to detail and discretion
• Conduct regular briefings and training sessions for the guest service team to uphold service standards
• Collaborate with airline representatives and ground handling agencies to optimize guest experiences
• Assist in emergency response and crisis management situations as per aviation protocols
• Participate in airport service enhancements and process improvement initiatives

  Qualification:

• Bachelor's degree in Aviation Management, Hospitality, Business Administration, or related field
• Relevant certifications in Airport Operations, Customer Service, or Aviation Security are advantageous.
  
  Experience: 
• Minimum 5-10 years of experience in the aviation industry
• Demonstrated track record of delivering high-quality guest service in a dynamic airport environment
• Proven ability to handle challenging situations with grace and professionalism