Duty Manager - Technical

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Duty Manager - Technical

Role Overview

The Technical Duty Manager is responsible for ensuring the smooth operation, maintenance, and safety of all technical systems and infrastructure within the tech park. This includes HVAC, electrical, plumbing, fire safety, elevators, and Building Management Systems (BMS). The TDM acts as the first point of contact for technical escalations and coordinates with internal teams and external vendors to resolve issues efficiently.

Key Responsibilities

1. Operations & Maintenance

• Oversee daily operations of all technical systems (HVAC, electrical, plumbing, elevators, etc.).

• Monitor and manage BMS for real-time alerts and system performance.

• Ensure timely preventive and corrective maintenance activities.

• Conduct routine inspections of equipment and infrastructure.

2. Vendor & Contractor Management

• Coordinate with service providers for specialized maintenance (e.g., coil cleaning, elevator servicing).

• Review and approve work permits and ensure compliance with safety protocols.

• Track vendor performance and escalate delays or quality issues.

3. Emergency Response & Troubleshooting

• Act as the technical lead during emergencies (e.g., power outages, system failures).

• Provide immediate troubleshooting support and escalate to senior management or OEMs when needed.

• Maintain logs of incidents and corrective actions taken.

4. Compliance & Safety

• Ensure adherence to statutory regulations (fire safety, electrical safety, environmental norms).

• Conduct risk assessments and implement mitigation measures.

• Support audits and inspections by regulatory bodies.

5. Team Coordination & Supervision

• Supervise technical staff and assign daily tasks.

• Conduct training sessions on SOPs, safety, and equipment handling.

• Foster a culture of accountability and continuous improvement.

6. Reporting & Documentation

• Maintain daily shift logs, incident reports, and maintenance records.

• Submit periodic reports on system health, energy consumption, and maintenance KPIs.

• Recommend upgrades or replacements based on asset lifecycle analysis.

7. Stakeholder Communication

• Liaise with facility managers, tenants, and internal departments for issue resolution.

• Provide updates on ongoing technical activities and expected timelines.

• Handle escalations professionally and ensure closure with proper documentation.

Skills & Qualifications

• Degree/Diploma in Electrical/Mechanical Engineering or Facility Management.

• 5+ years of experience in technical operations, preferably in commercial real estate or tech parks.

• Strong knowledge of HVAC, BMS, fire systems, and electrical infrastructure.

• Excellent problem-solving, communication, and vendor management skills.

• Familiarity with CMMS (Computerized Maintenance Management Systems) is a plus.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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