Duty Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

As a Duty Manager, your main responsibilities will include:

Operations Management:

• Oversee and coordinate day-to-day operations within the assigned department or facility.
• Monitor workflows, ensure efficient utilization of resources, and implement process improvements as needed.
• Ensure compliance with established policies, procedures, and safety standards.
• Address operational challenges in a timely and effective manner.

Team Management:

• Recruit, train, and supervise a team of employees.
• Set performance expectations, provide ongoing feedback, and conduct regular performance evaluations.
• Foster a positive work environment, fostering teamwork, and motivating staff to deliver exceptional service.
• Develop staff schedules, ensuring adequate coverage and efficient use of labor resources.

Customer Service:

• Act as a primary contact point for customer inquiries, complaints, and escalations.
• Demonstrate a customer-centric approach while resolving issues promptly and effectively.
• Maintain strong customer relationships and strive to exceed customer expectations.
• Implement strategies and initiatives to enhance customer satisfaction and loyalty.

Problem Solving and Decision Making:

• Identify operational challenges and develop effective solutions.
• Analyze data and trends to inform decision-making.
• Make timely and informed decisions to resolve issues, using sound judgment and considering the impact on stakeholders.

Collaboration and Communication:

• Collaborate with other managers and departments to align goals and objectives.
• Communicate effectively with internal and external stakeholders to ensure smooth operations.
• Provide regular updates and reports to senior management on operational performance.

Qualifications:

• Bachelor's degree in a relevant field (preferred) or equivalent work experience.
• Proven experience in operations management or a related role.
• Strong leadership and team management skills.
• Exceptional problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Ability to handle multiple priorities and adapt to a dynamic work environment.
• Proficient in using computer systems and software for data analysis and reporting.

Note: The specific duties and responsibilities of a Duty Manager may vary depending on the industry and organization. This job description provides a general overview of the role.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.