Duty Manager - Facilities Operations

Facility Shift Management:

Oversees facility operations during assigned shifts, ensuring optimal performance and service delivery & coordinates with other departments for seamless operations.

Manages staff schedules and assignments to ensure adequate coverage and efficient resource utilization.

Team Supervision:

Provides leadership and guidance to facilities operations staff during the shift & monitors staff performance and addresses issues promptly.

Ensures adherence to safety protocols and procedures among staff members.

Problem Solving:

Identifies and resolves facility-related issues and emergencies promptly & implements corrective actions to prevent recurrence.

Coordinates with maintenance teams for repairs and maintenance activities.

Customer Service:

Responds to facility-related inquiries and complaints from building occupants & ensures customer satisfaction and resolves issues promptly.

Provides information and assistance to building occupants regarding facility services.

Safety Compliance:

Conducts safety inspections and ensures compliance with safety regulations & reports safety hazards and incidents.

Investigates safety incidents and implements corrective actions to prevent recurrence.

Resource Management:

Optimizes the utilization of facilities resources during the shift & manages equipment and supplies effectively.

Responds to equipment failures and breakdowns promptly to minimize disruptions.

Team Leadership and Development:

Supervise and manage facility operations team during shifts, ensuring high levels of employee engagement and discipline.

Identify training needs of employees and ensure team members participate in all mandatory classroom training sessions.

Key Stakeholders - Internal:

Lead - Facilities Operations

Finance Department

HR Department

IT Department

Procurement Department

Security Department

Maintenance Department

Quality Assurance

Commercial

Key Stakeholders - External:

Facility Management Companies

Equipment Suppliers

Maintenance Contractors

Security Agencies

Utilities Providers

Educational Qualifications:

Bachelor's degree/Diploma in Facility Management, Hospitality Management or a related field is essential.

Work Experience:

5-7 years of experience in facility management or a related field within a large-scale environment.