Duck Creek Support

Were Hiring | L3 Application Support Engineer Global Underwriting Platform

Looking to work on a large-scale, global insurance platform where your expertise truly makes an impact? Were hiring experienced L3 Application Support Engineers to support and enhance a critical Global Underwriting Platform (GUP).

Location: Gurugram (Hybrid)

Shift: 5:30 PM IST 5:30 AM IST

Experience

• Mid-Level: 6+ years
• Senior: 8+ years

Key Skills Required

• .NET (6.0 and above)
• Duck Creek
• IIS & SQL Server
• Strong Insurance domain knowledge (Underwriting platforms preferred)

What Youll Do

• Resolve complex production incidents escalated from L2 or monitoring systems
• Perform deep root-cause analysis and implement permanent fixes
• Handle advanced troubleshooting using logs and diagnostic tools
• Support complex release deployments and production changes
• Drive automation, service improvements, and SOP enhancements
• Fix production defects end-to-end by following complete SDLC
• Support security remediation, audits, regulatory activities, DR & patch testing

Why This Role Stands Out

• Work on a global, mission-critical underwriting platform
• High ownership in production stability and service excellence
• Exposure to complex releases, security remediation, and regulatory processes
• Opportunity to influence automation and long-term platform improvements

Apply now or share with someone whod be a great fit!

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