Dotnet debugging & Application support

Dotnet debugging & Application support

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Ambit Asset Finance is a configurable, end-to-end leasing and financing process management solution. It supports all asset-types and multinational operations, helping eliminate dependency on disparate legacy systems for increased operational efficiency and reduced total cost of ownership.

About the role :

As part of your role, you should be quality-focused and take ownership of situations and tasks. You will challenge team members on the requirements, feature value, and impact on team velocity. You will be proactive in learning new things, research best solutions for the requirement.

What you will be doing

• As a Product Support Representative-L3 team, your daily work will be to assist the Ambit Asset Finance clients issues, debug those and provide the solution and enhancing the existing functionality of the product.
• Assist CX teams with technical setup of the AF application – specifically assisting CX to get the application loaded locally.
• Act as the point of contact within a global support structure for diagnosis and resolution of incidents.
• Working with your clients to document their current business processes, procedures and work practices with the aim of identifying areas of improvement in system functionality and processes. The expectation is that you will be a SME in both the product and your clients’ business processes to ensure that the product meets your clients’ current requirements and future growth plans.

• Increase your clients’ efficient use of the software by suggesting optimal business practices, designing and implementing functional solutions to address business process and procedural shortcomings.
• Proactively helping to prevent future problems by developing and documenting new initiatives and processes and highlighting any potential defects you may find.

What you bring:

• 7 to 10 Years of experience in IT Industry.
• Good Experience in Application Programming Interface (API); ASP.NET C#; C#.NET; C Sharp (Programming Language); Debugging; Microsoft Azure; Object-Oriented Development; Power Shell Scripting; Structured Query Language (SQL), Oracle; Web APIs (REST)
• Good Experience in a technical support role is essential, with a strong and unrelenting dedication to customer success is imperative.
• Experience with relational databases Microsoft SQL Server and Oracle
•  Experience with APIs, AZURE, Powershell, memory dumps/event logs good to have
• Experience with reading C# and a good understanding of Object-oriented development would be highly desirable.

Added bonus if you have

• Experience in Accounting or Leasing would be highly beneficial.
• Previous programming experience will stand you to good stead when analysing complex financial issues. Note: This is not a developer role.

What we offer you

• Attractive benefits including private medical cover, dental cover, and travel insurance.
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team
• A work environment built on collaboration, flexibility, and respect.
• A broad range of professional education and personal development possibilities – FIS is your final career step!

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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