Dot Net Engineer- L2 Application Support

Bit about us

AtProgreva,wereon a mission to become a leading progressive,values-driven organization. Our goal is to transform the employee experiencewhether in the office, at home, or anywhere

employeeschoose to work. For us, employee-centric values come first, and we prioritize the well- beingof our employees and contractorsabove all else.

Werecommitted to building a progressive work culture that values camaraderie, work-life balance, empathy, and the physical and mental well-being of our people. Our focus is to create a work environment where employees feel comfortable, confident, andempoweredgivingthem the

ownership, space, andautonomy theyneed to succeed.

Wefirmly believethat when we take great care of our employees, they, in turn, take exceptional care of our clients. This drive for innovation leads to natural success.Thatswhy we work exclusively with clients who share our commitment to employee-centric values.

As a progressive consulting firm, we prioritize both employee well-being and client progressionall while ensuring that we have fun along the way. And yes, we also develop breakthrough digital products for ourglobalclients!

Job Overview

We are looking for a Mid-Level .NET Engineer L2 Application Support with 37 years of experience to join our Level 2 (L2) Application Support team. The role focuses on supporting production .NET applications with multiple integrations, handling ServiceNow queues, resolving minor issues, and collaborating with L3 teams for advanced technical matters.

The ideal candidate has hands-on experience in L2 technical support, is comfortable working in a ticket-driven environment, and is available to support CET-aligned working hours (12:30 PM 9:30 PM IST).

Responsibilities:

Monitor the L2 support queue inServiceNowduring agreedCET-aligned support hoursas defined in the SOW

Respond to incoming support tickets, including access requests, basic configuration tasks, minor application issues, and general user clarifications

Perform initial analysis, triage, and problem identification to determine appropriate resolution paths

Apply minor fixes or configuration-level corrections that do not require code-level changes

Redirect or escalate tickets to appropriate ServiceNow queues (L1, L3, or other functional teams within the integrated application landscape) when required

Support .NET-based applications with multiple system integrations in a production environment

Collaborate closely with the ClientsL3 teamfor issues requiring code changes or new feature development

Ensure accurate documentation, timely updates, and status communication within ServiceNow

Provide simple reporting on ticket volumes, categories, priorities, and resolution status

RequiredQualifications

37 yearsof professional experience in.NET Engineer L2 Application Support

Strong hands-on experience with.NET Framework / .NET Full-Stack applications

Proven experience supporting production applications in anL2 support model

Hands-on experience withServiceNow(queue monitoring, ticket handling, escalation)

Understanding of application integrations and support workflows

Ability to troubleshoot application-level issues and perform root-cause analysis

Willingness and ability to work inCET-aligned support hours (12:30 PM 9:30 PM IST)

Preferred Qualifications

Prior experience working in managed services or application support projects

Exposure to ITIL processes or service delivery frameworks

Experience supporting applications for international clients

What is in it for you?

• Opportunity to work on a technically challenging and impactfullandscape .
• Joining a values-driven, employee-centric organization that prioritizes well-being.
• Being part of a growing start-up setting new standards for employee experience while delivering breakthrough digital products.
• Exposure to an international distributed work environment with industry-leading clients.
• A remote-first setup , giving you the flexibility to work from anywhere, with occasional collaboration opportunities at our office in Baner, Pune (if preferred).
• First-hand experience working directly with large client organizations , solving meaningful challenges (not in an outsourced model).
• Collaborative and supportive team environment that values empathy and camaraderie.
• Professional development and continuous learning opportunities .
• Competitive salary packageand a strong emphasis on work-life balance .

How to Apply:

Pleasesubmityour resume along with a brief cover letter outlining your interest inthe .NET Engineer L2 Application Support position. We look forward to reviewing your application!

Additionally, we encourage you to learn more about our culture, values, and employee experience by speaking with one of our team members during the interview process.

Ifyouveread this far, it seems likeyou'reeager to join us! Please reach out to us at and we will get back to you shortly. We will continue interviewing candidates until we find the exceptional individualwe'relooking for.