Domestic Operations Executive

Were expanding our Domestic Holidays team and are looking for an experienced Domestic Operations Executive who can manage end-to-end holiday operations with precision, ownership, and a strong customer focus.

Key Skills

• 2+ years of experience in Domestic Holiday Operations (FIT & GIT leisure travel).
• Strong expertise in domestic destination knowledge and customized itinerary planning.
• Proven experience in managing end-to-end bookings including hotels, transport, sightseeing, and activities.
• Ability to effectively coordinate with vendors, hotels, transporters, and DMCs, including rate negotiations.
• Experience in handling pre-departure operations, documentation, vouchers, and tour confirmations.
• Skilled in providing on-ground operational support and resolving service-related escalations.
• Customer-focused mindset with experience in post-trip feedback and service improvement.
• Proficient in Google Sheets, email communication, and operational reporting.
• Strong written and verbal communication skills in English.
• Highly organized, detail-oriented, and able to perform in a deadline-driven environment.

Key Responsibilities

1. Tour Planning & Itinerary Management

• Plan, customize, and manage domestic holiday itineraries in line with client requirements.
• Coordinate with hotels, transport providers, and activity partners to finalize inclusions and services.

2. Booking & Operational Coordination

• Handle end-to-end bookings for hotels, transportation, sightseeing, guides, and other travel services.
• Ensure all confirmations are received, documented, and verified prior to tour commencement.

3. Vendor & Partner Management

• Develop and maintain effective working relationships with hotels, transporters, and DMCs.
• Negotiate rates and terms to ensure competitive pricing and service quality.
• Monitor vendor performance and address service discrepancies proactively.

4. Pre-Departure Operations

• Prepare and verify tour documentation, vouchers, and emergency contact details.
• Conduct pre-departure coordination and briefings as required.
• Cross-check all logistics to ensure accuracy and readiness before travel.

5. On-Ground Tour Support

• Provide real-time operational support to customers during the tour.
• Manage escalations related to accommodation, transport, activities, or itinerary changes.
• Coordinate with on-ground teams to resolve issues efficiently and maintain service standards.

6. Customer Experience & Quality Management

• Ensure consistent service excellence across the entire travel lifecycle.
• Collect and document post-trip feedback for continuous improvement.
• Assist in complaint resolution and contribute toward customer retention and repeat business.

If you have a passion for travel operations and hands-on experience in domestic holidays, wed love to hear from you.

Interested candidates may share their CVs on jobs.etrips.co.in with subject line Domestic Operations Executive

Location: Borivali West (Near Station)