Domain Trainee – Broker Technical Support Team

Manage and resolve basic inquiries associated with all aspects of Client Services and service delivery (e.g. output delivery, basic broking inquiries, etc.).

Communicating directly with underwriters/brokers/account executives to follow up or obtain additional information.

Conduct training sessions for employees to enhance their understanding of commercial insurance principles and practices.

Act as a liaison between clients and team members to ensure smooth communication related to updates, and inquiry responses received from client SMEs.

Maintain accurate records of client interactions and knowledge material

Conduct monthly knowledge assessment tests and TNI (training need identification)

Ensure all controls are followed, existing exceptions are reviewed, and duplicate policies are reported before processing any transaction.

Ability to handle varied volumes of workloads and to reach targets and deadlines on a timely basis.

Lead by example by demonstrating and sharing knowledge with all lines of business the importance of best practices and acting as the subject matter expert to all operational and procedural activities for the Broking operations team