Domain Trainee Quality Analyst!
Genpact
0 - 3 years
Noida
Posted: 05/03/2025
Job Description
Responsibilities
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Strong Insurance domain experience in Specialty lines (Marine, Motor, Property), AHI & Leisure travel for end to end claims management
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Experience in doing Quality audits
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Experience in doing Quality audits on phone calls & emails exchanged with customer related to new claims, enquiries, and follow ups.
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Evaluate and score agreed samples daily on a pre-approved sheet
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Audit monthly target of tasks mutually agreed with TMMA
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Meet 100% of the daily/weekly/monthly evaluation target
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Create, administer and document detailed feedback for each staff audited
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Support training function with building assessments and competency exams
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Provide timely feedback so that adequate coaching can be provided to the agents
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Participate in calibration calls with TMMA
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Complete daily weekly monthly tasks
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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