Domain Trainee- Invoice To Cash

Responsibilities

Reconcile the agent account as per remittance provided by the account current agent
To post the amount on policy bill lines received from Agent for policy premium
Follow up with the agent on delinquent items and for the amount lying in suspense account
Ensure that quality of transactions is in compliance with predefined parameters laid down by SLA metrics
Provide relevant process reports on a timely basis
Ensure adherence to established attendance schedules i.e. per predefined rosters
Ensure adherence to company policies and procedures
Coaching and grooming of team members to build a strong and efficient team
Good analytical and problem-solving skills
Ability to communicate verbally and through emails with businesses
Eye for Detail and High level of accuracy
Ability to prioritize effectively, be flexible as needs change
Positive attitude with a focus on continuous process improvement and an open mind to change
Proven ability to build effective working relationships with clients & internal stakeholders

Qualifications and experience:
Minimum Qualifications
B. Com graduation
Relevant work experience in Invoice to Cash
Communication should be A2+ and above

Essential skills:

Effective written, verbal, and listening communication skills.
Research and analytical skills.
Detail oriented.
Effective interpersonal skills
Ability to balance timeliness, accuracy and productivity independently.
Adjust easily to changes required as a result of workload re-assignment and business processes.
Teamwork Achieve team objectives effectively through workload prioritization.
Business awareness

Technical skills:
Highly skilled in computer navigation
Average keyboarding speed with high accuracy
Proficiency in the English language
Data gathering, logic, and numerical ability
Proficiency using MS Office Suite (Word, Excel, Outlook)