Domain Trainee – Brokerage & Binding ( Process Trainer)
Genpact
0 - 3 years
Madurai
Posted: 21/05/2025
Job Description
Responsibilities
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Facilitate training sessions to enable knowledge transfer of a new transition
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Enhance teams knowledge of commercial insurance principles by conducting sessions
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Perform quality audits and provide constructive feedback to team members to drive continuous performance improvement.
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Serve as a communication bridge between clients and internal teams, ensuring seamless updates and timely responses to inquiries from client SMEs
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Maintain comprehensive and accurate documentation of client interactions, processes, and knowledge resources.
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Administer monthly process knowledge assessments (PKTs) and identify training needs (TNIs) to address skill gaps effectively.
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Ensure adherence to established controls by reviewing exceptions, identifying duplicate policies, and validating transactions before processing.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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