Documentation Content Editor Expert

We are seeking a detail-oriented L2 Documentation / Content Editor / Expert with 3–5 years of experience in creating, editing, and managing high-quality content and documentation. The ideal candidate will have a strong command of language, excellent attention to detail, and the ability to transform complex technical or business information into clear, concise, and user-friendly content. This role involves collaborating with subject matter experts (SMEs), developers, product managers, and design teams to ensure consistency, accuracy, and adherence to style and branding guidelines. 

Key Responsibilities 

Content Creation & Editing 

• Write, edit, and proofread technical and business documentation, including user guides, manuals, process documents, FAQs, release notes, and online help content. 

• Ensure clarity, accuracy, and consistency in all written materials. 

• Adapt complex technical concepts into easy-to-understand language for target audiences. 

Standards & Quality Control 

• Maintain style guides, templates, and document standards across all content. 

• Review documents for grammar, spelling, formatting, and adherence to brand guidelines. 

• Perform peer reviews and provide constructive editorial feedback. 

Collaboration & Information Gathering 

• Work with SMEs, engineers, and business teams to gather and verify information. 

• Collaborate with design and marketing teams for visually engaging and accessible content. 

• Participate in project meetings to understand requirements and timelines. 

Content Management 

• Organize and manage documentation within content management systems (CMS) or version control repositories. 

• Update and maintain documentation to reflect product changes, enhancements, and feedback. 

Process Improvement 

• Suggest improvements to documentation workflows and content delivery methods. 

• Research and adopt best practices in technical writing, UX writing, and content design. 

• Technical Skills: 

• Proficiency in MS Office Suite, Google Workspace, and content management tools (e.g., Confluence, SharePoint, MadCap Flare). 

• Familiarity with version control (Git) and markup languages (Markdown, HTML). 

• Understanding of basic design/layout principles and accessibility guidelines. 

• Soft Skills: 

• Strong writing, editing, and proofreading skills. 

• Exceptional attention to detail and organizational skills. 

• Ability to work independently and collaboratively under tight deadlines

What you need to bring: