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Director, Vendor Operations

Microsoft

5 - 10 years

Bengaluru

Posted: 22/09/2025

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Job Description

Overview

Organisation Summary 

Are you ready to shape the future of global commerce and delivery? At Global Vendor Delivery and Solutions, we don’t just support Microsoft’s business—we redefine how it operates. We are the architects of transformation, blending AI-powered innovation with continuous improvement (CI) to deliver scalable, secure, and high-quality solutions across a dynamic vendor ecosystem. 

As part of Microsoft Business Operations (MBO)you’ll be at the heart of a team that: 

  • Supercharges operational excellence through AI+CI, driving step-function improvements in productivity, speed, and quality 
  • Partners to accelerate growth, enabling compliant revenue expansion and risk mitigation across global markets. 
  • Delivers differentiated customer experiences, making it easier to do business with Microsoft through streamlined, trustworthy operations.  
  • Builds the AI-powered frontier firm, where bold goals, inclusive culture, and human ambition converge to reshape business processes and customer engagement.  

We embrace “AND”—holding paradoxes like agility AND stability, innovation AND compliance—to unlock breakthrough ideas and solutions. Our work is challenging, creative, and deeply impactful, with opportunities to co-innovate with strategic suppliers and transform legacy operations into AI-enabled services at scale.  

If you thrive in complexity, lead with curiosity, and aspire to make a global impact—Global Vendor Delivery & Solutions at MBO is your next destination. 

Role Summary 

The Director of Vendor Operations will lead global vendor execution, drive supplier innovation, and ensure robust operational controls across the vendor ecosystem for Revenue Operations. This role includes accountability for budget management and driving AI transformation enabling the BPO of the future. The Director will manage a team of talented Service Delivery Managers (SDMs) operating across multiple time zones, ensuring consistent performance, compliance, and strategic alignment with business goals. 

Qualifications

Required Qualifications;

 

  • Bachelor’s Degree in Engineering, Business, or related field AND 8+ years process management, process execution, process optimization, or related experience
    • OR Master’s Degree in Engineering, Business, or related field AND 6+ years process management, process execution, process optimization, or related experience
    • OR equivalent experience
  • 4+ years people management experience

 

Preferred Qualifications;

 

  • Overall 15+ years and 10 Yrs in vendor  management, service delivery and operations roles, with at least 5 years in a leadership capacity. 
  • Demonstrated excellence in managing supplier lifecycle, including tendering, negotiating, contractingtransition management, change and termination. 
  • Proven experience managing global teams and navigating multi-timezone operations. 
  • Demonstrated success in driving supplier innovation and transformation initiatives. 
  • Strong background in compliance, controls, and risk management within vendor ecosystems. 
  • Experience in budget ownership and financial accountability. 
  • Exposure to AI technologies and their application in operational environments. 
  • MBA / Masters degree in Finance, Operations or relevant subject 
  • Experience in supplier diversification, strategic sourcing 
  • Experience in scaling AI transformation across vendor ecosystems, with measurable impact 
  • Change Management Practitioner 
  • Six Sigma Black Belt 

 

Core Competencies 

Competency 

Description 

Strategic Thinking 

Ability to align vendor strategy with business goals and anticipate future needs. 

Operational Excellence 

Skilled in process optimisation, performance management, and service delivery. 

Innovation Leadership 

Encourages experimentation and co-creation with suppliers to drive value. 

Cross-Cultural Management 

Effective in leading diverse teams across geographies and cultures. 

Risk & Compliance Acumen 

Deep understanding of regulatory frameworks and internal control systems. 

Stakeholder Influence 

Strong communicator and influencer across internal and external stakeholders. 

Financial Stewardship 

Manages budgets with discipline and aligns spend with strategic priorities. 

AI Fluency 

Understands and applies AI capabilities to enhance vendor operations. 

 

 

Responsibilities

Key Responsibilities 

Vendor Execution & Performance 

  • Own end-to-end vendor delivery across service lines, ensuring SLAs, KPIs, and contractual obligations are met. 
  • Lead monthly and quarterly business reviews and performance scorecards with strategic suppliers across Microsoft Business Operations. 
  • Resolve escalations and drive continuous improvement initiatives. 

Supplier Innovation 

  • About Company

    Microsoft Corporation is a leading American multinational technology company founded in 1975 by Bill Gates and Paul Allen. Headquartered in Redmond, Washington, Microsoft is best known for its software products, including the Windows operating system, Microsoft Office Suite, and Azure cloud services. The company also produces hardware like the Surface devices and owns LinkedIn, GitHub, and the Xbox gaming brand. Microsoft is one of the world's most valuable companies, playing a key role in personal computing, enterprise software, AI, and cloud computing.

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