Director- Solutions

About IKS Health:

IKS Health enables the enhanced delivery of exceptional healthcare for todays practicing clinicians, medical groups and health systems. Supporting healthcare providers through every function of the patient visit, IKS Health is a go-to resource for organizations looking to effectively scale, improve quality and achieve cost savings through integrated technology and forward-thinking solutions. Founded in 2007, we have grown a global workforce of 14,000 employees serving over 150,000 clinicians in many of the largest hospitals, health systems, and specialty groups in the US. IKS Health revitalizes the clinician-patient relationship while empowering healthcare organizations to thrive. We take on the chores of healthcare spanning administrative, clinical, and operational burdens so that clinicians can focus on their core purpose: delivering great care. Combining pragmatic technology and dedicated experts, our solutions enable stronger, financially sustainable enterprises. By bringing joy and purpose back to medicine, were creating transformative value in healthcare and empowering clinicians to build healthier communities.

Position Overview:

The Director of Solutions will be responsible for designing solutions that meet the needs of our existing and potential clients. This is a consultative pre-sales support function that aims to match client requirements with appropriate IKS solutions that help the clients and IKS meet their respective goals. The Director of Solutions will work closely with other IKS teams (including our sales team, product management team, and delivery team) to develop the right solutions that meet client requirements, and are also technically feasible, operationally efficient, financially attractive, and that the customer will be willing to buy. This is a critical function, since each customer engagement may be worth millions of dollars over the contract term, and success or failure in designing the right solution could lead to huge financial gains or losses, even leading to termination of contract and loss of our reputation. The position may involve travel to the US, as well as within India.

Job Description:

Attend meetings (in person or virtually) to understand the clients background and operations

Send questionnaires to the client to understand their requirements, if needed

Conduct assessment studies for clients, usually at the clients offices (or remotely in some cases)

Identify client goals and objectives for each clinical function or activity

Identify areas of improvement for the client

Identify potential IKS solutions that might meet the clients needs

Define the scope of work and the specific activities that IKS will perform

Identify how we will structure the workflow, i.e. hand-offs between the IKS team and the client team

Identify the operational model and organization structure for the India-based delivery team

Identify what metrics we would track to determine if our service delivery was successful

Develop an implementation roadmap for the key activities in setting up and starting operations

Identify clients current costs, track competition pricing (if any), identify suitable pricing for our offerings, and estimate likely IKS profit margins from the deal

Create proposals and presentations that highlight the IKS solution for the client

Create materials that present IKS capabilities and demonstrate why clients should choose IKS for their needs

Estimate the financial benefits (cost reduction, revenue increase, etc.) and non-financial benefits (patient satisfaction, onboarding new physicians, etc.) that clients could achieve from the IKS solution

Create/write proposals, case studies, brochures/leaflets, and other client-facing materials

Provide inputs to the IKS Product Management team to help improve our products/services

Attend client meetings with the IKS sales team as needed

Candidate Profile:

Essential:

5-7 years of experience in management consulting (strategy, performance improvement, etc.) or pre-sales solutioning

Innovative thinking, diagnostic skills, and problem-solving skills

Ability to work in an entrepreneurial environment with multiple stakeholders across geographies

Strong attention to detail

Excellent verbal and written communication skills

Strong skills in MS Office and/or Google tools, including PowerPoint / Google Slides and Excel / Google Sheets

Masters degree in business or healthcare, such as MBA, MHA or MPH

Desirable:

Experience in the healthcare industry

Prior work experience in the US

Prior experience in a pre-sales solutions and consulting role