Director of Engineering

Position Title: Director of Engineering

Department: Technology

Leads: Salesforce Developers, Portal Developers, QA Engineers, DevOps Engineers

Works closely with: Salesforce Architect, Product Manager, Business Analysts

Position Overview:

The Director of Engineering is the technical delivery leader responsible for managing all development squads across platforms (Salesforce, portals, internal tools). This role owns execution ensuring that teams deliver high-quality, scalable solutions on time, within scope, and aligned to business priorities.

They serve as the people manager, delivery enabler, and quality gatekeeper across engineering functions.

Key Responsibilities:

Team Leadership & Management

• Hire, manage, and mentor engineering team members (developers, QA, DevOps).
• Define squad structure, assign resources, and ensure proper coverage across initiatives.
• Conduct performance reviews, career coaching, and capacity planning.
• Partner with senior leadership to ensure engineering execution supports global technology strategy and long-term platform goals.

Delivery Execution

• Own sprint execution, resource allocation, and delivery timelines.
• Work closely with the Product Manager to convert roadmaps into executable work plans.
• Clear blockers, ensure sprint goals are met, and enforce delivery accountability.
• Oversee third-party development vendors and contractors to ensure delivery standards and contractual expectations are met.
• Design and scale engineering team structures to support growing product and platform needs, including offshoring and hybrid models.
• Familiarity with modern engineering toolchains (e.g., Git, CI/CD, Jira, Salesforce DevOps tools like Copado or Gearset).

Collaboration with Architecture & Product

• Partner with the Salesforce Architect to ensure technical soundness and platform alignment.
• Collaborate with the Product Manager to ensure work is scoped, prioritized, and groomed correctly.
• Ensure developers receive clear, actionable stories from the PM/BA pipeline.

Quality & DevOps Oversight

• Enforce engineering best practices, code quality standards, and peer review processes.
• Oversee QA and DevOps integration to ensure stable, automated release pipelines.
• Ensure testing coverage and reliable deployments across all squads.

Operational Efficiency & Reporting

• Track velocity, throughput, and quality metrics across teams.
• Report delivery status, risk areas, and team performance to executive leadership.
• Drive continuous improvement in delivery speed, quality, and developer satisfaction.

Cross-Team Alignment

• Manage both Salesforce and Web Portal squads under one structure to ensure consistency.
• Coordinate multi-squad projects, integrations, and dependencies.

Qualifications:

• 10+ years in software engineering, with 5+ years in a leadership or management role
• Experience managing Salesforce and/or web development teams
• Deep understanding of agile delivery, DevOps, and quality assurance practices
• Strong leadership, communication, and decision-making skills
• Ability to manage remote and distributed engineering teams
• Knowledge in modern engineering toolchains (e.g., Git, CI/CD, Jira, Salesforce DevOps tools like Copado or Gearset).

Success Metrics:

• Consistent delivery of roadmap items on time and within scope
• Measurable improvement in team velocity and throughput
• High developer satisfaction and retention across squads
• Reduced production defects and post-release issues
• Efficient integration of DevOps, QA, and development processes
• Positive stakeholder feedback from Product, Architecture, and Executive teams