Director of Delivery & Operations

Job Description

Job Title: Director of Delivery & Operations

Role Overview

The Director of Delivery & Operations will lead end-to-end software product delivery and operational execution, with full accountability for quality, timeliness, cost control, revenue realization, and margins . This role is responsible for ensuring successful software product implementations while optimizing delivery costs, resource utilization, and operational efficiency across the organization.

Key Responsibilities

• Own and oversee end-to-end delivery of software product implementations across customers
• Ensure high-quality, on-time delivery of all software deliverables
• Drive revenue realization through successful and predictable deliveries
• Maintain ownership of delivery margins by actively managing costs, utilization, and efficiency
• Plan, track, and optimize delivery costs , including staffing, subcontracting, and operational expenses
• Establish and monitor KPIs such as Defect Leakage, Schedule Adherence, SLA Adherence, Resource utilization, efficiency and margins
• Lead capacity planning and ensure optimal resource utilization and productivity
• Partner closely with Product, Engineering, Sales, and Customer Success to ensure seamless execution
• Identify delivery, financial, and operational risks and implement mitigation plans
• Define, standardize, and continuously improve delivery processes, governance models, and best practices
• Build, mentor, and scale high-performing delivery and operations teams
• Ensure customer satisfaction through strong governance, communication, and execution discipline

Required Experience & Qualifications

• 15+ years of experience in software delivery, operations, or program management , in a software productbased company
• Minimum 2 years experience in similar role.
• US P&C Insurance experience will be preferred.
• Strong experience leading software product implementations with financial accountability
• Proven track record of managing costs, revenue, and margins in delivery organizations.
• Experience with P&L ownership or close partnership with finance
• Ability to manage cross-functional and distributed teams at scale
• Strong analytical, financial, and executive communication skills

Key Skills

• Software Delivery & Operations Leadership
• Cost Management & Financial Control
• Revenue & Margin Optimization
• Resource Utilization & Efficiency
• Implementation & Program Governance
• Risk & Issue Management
• Data-driven Decision Making

Job location- Navi Mumbai