Director - Monitoring and Alert Management Operations
Capgemini
15 - 17 years
Mumbai, Pune
Posted: 23/08/2025
Job Description
About Us:The Capgemini Group is a global leader in partnering with companies to transform and manage their businesses. We do this through unleashing human energy, imagination and ingenuity by harnessing the power of technology. By doing so we aim to achieve an inclusive and sustainable future. We are a responsible and diverse organization of nearly 336,000+ people. We have a presence in over 50 countries. Our rich 57-year heritage and deep industry expertise means that our clients trust us to address the entire breadth of their business needs. We provide strategy, design, operations and more, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. Your careerJoining Capgemini is not just about starting a new job. It means becoming part of something bigger. We are a diverse collective of free-thinkers, entrepreneurs, and experts, who work together to unleash human energy, imagination and ingenuity through technology, with the goal of achieving an inclusive and sustainable future. People are at the heart of everything Capgemini does! You can grow your career exponentially by being part of innovative projects. You can gain knowledge and expertise through our extensive Learning & Development programs. Our inclusive, safe, healthy, and flexible work environment will bring out your best! Participating in our Corporate Social Responsibility and Sustainability initiatives will enable you to make positive social change and build a better world. And while you make a difference, you will also have fun. Get the future you want. With Capgemini.The OpportunityCapgemini is seeking a Director to lead the Monitoring and 24/7 Alert Management Team in Group IT team. This role oversees network and application performance, availability, and reliability. The ideal candidate has strong leadership, strategic thinking, technical expertise in infrastructure and application monitoring, and a commitment to delivering an excellent user experience. We seek someone who can set a clear vision and drive results in a complex organization. The position offers significant autonomy and requires a proactive leader with a passion for change. Why Join Capgemini?Decisions made now shape future success.Choosing Capgemini means you can make a real impact, working with global businesses or helping society. The company gives you the tools to grow your career your way and supports you in making changes when needed.Joining Capgemini is not just about getting a job—it's joining a lively community of thinkers and experts who use technology to create an inclusive and sustainable future. People are at the heart of Capgemini’s mission, and you'll find chances for growth through creative projects and helpful Learning & Development programs. Capgemini offers an inclusive, safe, healthy, and flexible workplace where you can thrive. You can also make a difference through their Corporate Social Responsibility and Sustainability programs. Plus, the work environment is active and engaging.About Group IT Group IT provides technology services for Capgemini, supporting over 340,000 employees in more than 50 countries, around the clock. We handle IT solutions that fit the needs of different business lines and cultures, all working together towards shared goals.Group IT is a key partner, helping the business succeed by delivering smart, people-focused solutions for our employees and customers. With 4,000 team members, we help everyone at Capgemini work efficiently every day, no matter where they are.What makes Group IT special is the chance to work with many different technologies, people, and challenges on a global scale—all in one place. We’re leading transformation by standardizing technology across the company, giving everyone the opportunity to learn, innovate, and grow together.Joining Group IT means you can use your skills, learn more, and work with talented colleagues in an ever-changing environment. By being part of our transformation programs, you’ll help shape the future of Group IT and Capgemini as a whole. What is expected for a person to do in this role? • Provide leadership to the Infrastructure / Application Monitoring and alert management team. • Supervise and guide monitoring engineers and analysts, supporting their ongoing professional development and performance. • Establish and maintain operational procedures, standards, and best practices for IT monitoring. • Oversee the planning and execution of infrastructure and application monitoring strategies to support real-time detection and resolution of performance issues. • Collaborate with cross-functional teams to determine monitoring requirements for new applications and infrastructure. • Use industry-standard monitoring tools to detect issues before they happen and supply enough information for prompt resolution before it disrupts. • Develop and execute incident response procedures for the timely identification, triage, and resolution of network and application performance incidents. • Coordinate with IT teams to facilitate prompt incident management and reduce business impact. • Analyze monitoring data to recognize trends, bottlenecks, and opportunities for performance improvement. • Work with infrastructure and application teams to implement changes aimed at enhancing overall system performance. • Remain informed about developments in industry trends, technologies, and best practices related to network and application monitoring. • Develop and maintain comprehensive documentation of monitoring configurations, processes, and procedures. • Prepare regular reports on network and application performance, incidents, and resolution metrics for leadership review.What an ideal candidate must possess? • At a minimum, must have a 4-years bachelor’s degree in information technology, Computer Science, or a related discipline. • Must have at least 15 years of experience in a leadership role focusing on infrastructure and application monitoring. • Must possess comprehensive knowledge of monitoring tools, networking protocols, and application / infrastructure architectures. Experience in ScienceLogic and Dynatrace is preferred. • Must possess Leadership and people management experience to guide a technical team. • Must have experience with incident management and ITIL or comparable frameworks. • Must have excellent communication skills. • Must be a self-motivated individual.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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