Director - Microsoft Dynamics 365 CRM

About KPMG in India.

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.

KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focussed and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.

Practice: Digital Platform – Microsoft D365 (CRM  / Power Platform ) / AI Business solutions

We are seeking a strategic and experienced leader to lead Microsoft D365 practice within the BizApps service line. This pivotal role will focus on driving the implementation of Microsoft Dynamics 365 (CRM) and Power Platform solutions for domestic clients.

The ideal candidate will have a proven track record in consulting, exceptional leadership skills, and a passion for delivering innovative solutions that enhance customer satisfaction.

• Lead and deliver CRM solutions using Microsoft D365 and Power Apps 
• Preferably having COPILOT based scenarios implementation / POC executed 
• Collaborate closely with Microsoft and clients to co-create solutions
• Engage with stakeholders to understand business needs and translate them into technical solutions
• Drive delivery and pursue opportunities in the Indian market independently
• Build and maintain strong client relationships to ensure high satisfaction levels

Required Skills & Experience:

• Proven experience in Microsoft Dynamics 365 CRM – Customer Experience and Power Platform
• Strong domain knowledge in manufacturing and non-financial services
• Demonstrated track record of delivering enterprise-grade CRM solutions
• Ability to work independently and manage client engagements
• Strong understanding of the Indian business landscape