Director – Learning & Development (L&D)

Director, Learning & Development (L&D) - Hyderabad, India

Position Summary:

The Director of Learning & Development (L&D) will lead the design, execution, and scaling of learning strategies focused on recruiter training, recruitment manager upskilling, and leadership capability development for a staffing and consulting organization. This role owns the end-to-end L&D operating model, including training budget planning, allocation, and ROI measurement, while building scalable, LMS-driven training programs and leveraging external leadership development partners. Based in Hyderabad, this role is a key leadership position within the India GCC and will partner closely with recruitment, delivery, and HR leaders globally. The L&D Director will manage a small, high-impact team responsible for training delivery and LMS content creation.

Key Responsibilities:

Recruitment Training & Upskilling

Design and deliver structured programs for:

o Recruiters (junior to senior)

o Recruitment Managers and Team Leads

Build capability across sourcing excellence, recruitment operations, client engagement, and performance management

Partner with recruitment leadership to identify skill gaps and upskilling priorities

ROI Tracking: Establish structured training calendars and measure efficiency gains through increased recruiter productivity. Implement real-time quality audits via call barging to evaluate recruiter communications, using insights to tailor targeted training and coaching interventions

Recruitment Leadership Development

Create upskilling pathways for recruitment managers covering:

o People leadership and coaching

o Business acumen and delivery forecasting

o Stakeholder and client communication

Leverage external training agencies to deliver leadership programs for India managers

Track learning outcomes and tie programs to performance metrics

Learning Design & LMS Enablement

Own LMS strategy, roadmap, and adoption

Build scalable, role-based LMS content including self-paced modules, assessments, and certifications

Oversee Content Creator / LMS Specialist to develop training modules for recruiter and manager learning

Training Delivery & Team Leadership

Manage an L&D team of two direct reports:

o Process / Recruiter Trainer delivers in-person and virtual recruiter training

o Content Creator / LMS Specialist builds scalable LMS modules and training content

Provide coaching, performance management, and career growth opportunities for the team

Ensure alignment of training programs with business priorities and schedules

Training Calendar & Program Planning

Develop and manage annual and quarterly training calendars

Balance operational delivery with learning schedules

Ensure timely communication, scheduling, and adoption of training programs

Training Budget Ownership & Governance

Own the annual L&D budget for recruitment and leadership training

Allocate and manage spend across:

o Internal programs

o External leadership development agencies

o LMS platforms and content development

Track budget utilization, ROI, and effectiveness

Ensure spending aligns with business priorities

Learning Measurement & Success Metrics

Measure performance through total training hours completed, recruiter productivity improvements, call quality scores, and reduction in offer rejections driven by stronger candidate control and engagement.

Use insights to continuously improve programs and optimize budget allocation

Maintain audit-ready training documentation

Develop AI-led quality check initiatives to automate assessments, improve consistency, and support scalable growth

Stakeholder & Vendor Management

Partner with recruitment leadership, HR, Finance, and global stakeholders

Manage external vendors, contracts, and renewals within budget

Present training plans, spending, and outcomes to senior leadership

Leadership & Team Management

Lead and develop a high-performing two-person L&D team

Set goals, performance expectations, and operating rhythms

Foster a culture of continuous learning, innovation, and fiscal discipline

Qualifications:

Bachelors degree required; Masters preferred (HR, OD, Business, or related field)

15+ years of L&D or talent enablement experience

Strong background in recruiter training, recruitment operations, or staffing enablement

Experience building LMS-based scalable training programs

Experience managing small teams and training budgets

Strong stakeholder management skills with senior leaders

Preferred Experience:

Staffing or recruitment industry experience

Experience designing leadership programs for managers

Exposure to global or GCC delivery models

Vendor and content management experience

Skills and Competencies:

Learning strategy and execution

Recruitment domain expertise

Digital learning & LMS content design

Team leadership & coaching

Budget planning & financial accountability

Vendor & program management

Data-driven decision-making

Executive communication