Director, IT Ops Services- Cloud, Infrastructure & Cyber Security

Role: Director, IT Ops Services- Cloud, Infrastructure & Cyber Security

Experience : 15+ years

Location - Greater Noida

We are seeking a dynamic and experienced Technology Support Group Leader to spearhead our Technology Support Group. The ideal candidate will bring hands-on expertise, strategic insight into business and technology across various industries, and a proactive mindset. This role demands a self-starter who thrives in fast-paced, evolving environments. A Seasoned Solution Architect, Innovation Leader, and Strategic thinker with a strong track record in driving transformation across cloud and infrastructure domains. Recognized Thought Leader in designing scalable solutions, fostering innovation, and shaping technology strategy.

Key Responsibilities:

• Technical Solution Support : Provide expert guidance and troubleshooting for complex technical issues across infrastructure domains.
• Business Innovation Support : Partner with stakeholders to drive innovation through technology enablement.
• Technical Assessment & Recommendations : Evaluate emerging technologies and recommend solutions aligned with business goals.
• Problem Management : Lead root cause analysis and implement long-term solutions to recurring issues.
• Crisis Management : Respond swiftly and effectively to critical incidents to minimize business impact.
• Community Leadership : Build and lead virtual communities focused on specific technologies and best practices.
• Capability Development : Foster continuous learning and skill development within the team.

Skills & Experience:

• 15+ years of industry experience, including 10+ years as a Solutions Architect specializing in Cloud, DC, Workplace, and Cybersecurity Infrastructure.
• 5+ years in Problem Management and Crisis Management, ensuring business continuity and rapid incident resolution.
• Cloud Computing : Deep understanding of public, private, and hybrid cloud environments.
• Data Center (DC) : Experience in designing and managing scalable DC architectures.
• Workplace Technologies : Expertise in modern workplace tools and platforms.
• Cybersecurity : Strong grasp of cybersecurity frameworks, tools, and threat mitigation strategies.
• Architecture Leadership : Proven track record as a Senior Solutions Architect across Cloud, DC, Workplace, and Cybersecurity systems.
• Operational Excellence : Skilled in automation and optimization of infrastructure operations.
• Innovation-Driven Mindset : Ability to leverage infrastructure technologies to drive business transformation.
• Graduate with a B. Tech degree preferred