Director - IT Infrastructure, Network, Cloud and Workspace

Key Responsibilities

1. Infrastructure Strategy & Architecture

• Build and execute the global infrastructure roadmap aligned to CPG/FMCG operating models.
• Modernize cloud, network, compute, observability, and workplace technologies focusing on resilience, speed, cost and automation.
• Standardize infra designs, runbooks, lifecycle governance and operational models across all markets and plants.

2. Cloud Platforms (AWS-led Multi-Cloud)

• Own global AWS architecture landing zones, security enforcement, DR, FinOps.
• Govern Azure and GCP where relevant for specific workloads.
• Ensure compliance, HA/DR posture, performance, and cost guardrails.

3. Integration & Middleware (MuleSoft/APIs)

• Govern infra enablement for MuleSoft and API ecosystems secure, reliable, scalable connectivity across ERP, data and partner systems.
• Understanding of cloud-native integration patterns; MuleSoft experience is beneficial, not mandatory.

4. ERP & Enterprise Platforms (SAP on AWS / SAP Basis / RISE Prep)

• Own SAP Basis operations, SAP on AWS hosting, HA/DR, performance tuning and reliability.
• Ensure infra readiness for RISE/S4 migrations.
• Work closely with Enterprise Systems, Cyber and Cloud teams to deliver stable, secure operations.

5. Workplace Technology & End-User Experience (NEW)

• Own and modernize the global digital workplace across India, UK, US and CAA.
• Govern Intune, JAMF, Microsoft 365, Teams, Exchange, Entra ID, device compliance and zero-trust identity controls.
• Drive AI-driven workplace operations automated patching, remote remediation, compliance enforcement, and digital experience analytics.
• Ensure standardized Windows/macOS builds, secure provisioning, automated onboarding and offboarding.
• Manage the full endpoint lifecycle across offices, factories and field teams.
• Improve collaboration experience meeting rooms, VC platforms, network readiness.
• Introduce self-service, self-healing and automation-first workplace models instead of ticket-heavy support.
• Use DEX/AIOps platforms (e.g., Nexthink, Lakeside, Datadog, Dynatrace) for proactive issue detection.

6. Global Infra Operations & Service Delivery (247 Model)

• Ensure uninterrupted operations for SAP, supply chain systems, MuleSoft integrations, Snowflake, analytics and collaboration platforms.
• Govern global cloud ops, WAN, SD-WAN, endpoint engineering and service desk operations.
• Run ITIL-driven service delivery SLA/OLA management, incident/problem/change, capacity/availability governance.

7. Plant IT, OT & Compliance

• Ensure infra readiness and audit compliance across factories in India and global markets.
• Manage validated systems, segmentation, DR walkthroughs, backup integrity, and OT/IT integration aligned with security mandates.
• Build consistent and secure factory infra standards globally.

8. Business Continuity & Resilience

• Own global DR, backup and BCP tested regularly and board-ready.
• Improve global MTTR, MTBF and overall resilience posture.

9. AI / Automation / AIOps

• Accelerate AIOps adoption for predictive outage detection, autonomous remediation and reduced manual operations.
• Build infra runbooks assuming future actions will be executed or co-piloted by AI.
• Push automation-first thinking across cloud, network, endpoint and factory operations.

10. Leadership & Delivery

• Lead distributed infra teams across India, UK, US and CAA.
• Deliver infra programs cloud migrations, refresh cycles, SD-WAN, observability rollouts, workplace revamps.
• Govern MSPs and OEMs (AWS, Microsoft, network OEMs, integrators) with strong commercial and SLA discipline.
• Ability to challenge vendors and drive accountability is critical.

Qualifications

• 18+ years in IT Infrastructure/Cloud/Service Delivery leadership.
• Experience in CPG/FMCG/large global enterprises.
• Strong grounding in automation, cloud governance, DR/BCP, cybersecurity and ITIL.
• Proven success running global infra operations across multiple time zones.
• Engineering degree from a top-tier institution (preferred).

Skills & Competencies

Core Technical

• Hybrid Cloud Architecture (AWS-led), DC/compute, networking, endpoint management, identity & collaboration.
• AWS/Azure governance, IaC, observability, FinOps.
• Global network & connectivity (SD-WAN, VPN, Zscaler/Netskope, segmentation).
• Factory IT/OT integration, plant infra operations.
• Security frameworks (NIST, ISO 27001), endpoint and perimeter security.
• ITIL-based service delivery at global scale.

Tools / Platforms

Cloud & IaC

• AWS, Azure, GCP basics
• Terraform, Ansible, CloudFormation

Network

• Cisco, Palo Alto, Fortinet, Check Point
• SD-WAN: Viptela, Versa, Fortinet
• Zscaler / Netskope (Zero Trust / SSE)

Workplace

• M365, Teams, Exchange
• Intune, JAMF, Workspace ONE
• Entra ID, SSO, MFA, Conditional Access

Observability / AIOps

• Dynatrace, Datadog, AppDynamics, Splunk, Elastic, Prometheus, Grafana
• Microsoft Sentinel

Service Delivery

• ServiceNow / Freshservice
• CMDB, SLA dashboards, incident/change/capacity processes

Backup, DR & BCP

• AWS/Azure backup and replication frameworks

Leadership Behaviour

• Leads global distributed teams with accountability and pace.
• Strong communication with CIO, CISO, CFO and board stakeholders.
• Calm, decisive and structured under pressure.
• Builds a culture of reliability, automation, simplification and excellence.