Director- HR Services Delivery Leader

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Introduction: A Career at HARMAN Corporate

We’re a global, multidisciplinary team harnessing technology's innovative power and transforming tomorrow. At HARMAN Corporate, you are integral to our company’s award-winning success.

• Enrich your managerial and organizational talents – from finance, quality, and supply chain to human resources, IT, sales, and strategy
• Augment your comprehensive skillset with expert training across decision-making, change management, leadership, and business development
• Obtain 360-degree support throughout your career life cycle, from early-stage to seasoned leader

About the Role

HARMAN is undergoing a transformation within its businesses and functions that will enable us to grow ambitiously. We need to look at our people, processes, and technology, and HR is determined to play an active role in those initiatives. To execute HARMAN’s strategy, we must examine what we are doing today and what needs to change in organization design, processes, and systems so we can support the growing needs of the business.

What You Will Do

• Oversee all aspects of Global HR Queries & Service requests management, Global data management (employee data management, organization data management), Global Reporting & Benefits management.
• Develop and implement efficient processes and procedures to optimize HR service delivery and enhance employee/stakeholder experience.
• Ensure compliance with all relevant laws, regulations, and company policies related to HR operations.
• The role will also be focused on strategic business partnering and being a trusted advisor to Senior leaders in HR.
• The role holder is the Senior HR Delivery leader and will represent the HR Delivery center to the Global business & HR Organization.
• Proactively identify opportunities for process improvement, automation, and streamlining of HR service delivery processes of the HR Delivery Center.
• Drive initiatives to enhance HR service delivery, efficiency, and effectiveness.
• Implement & Monitor key performance indicators and metrics to measure the effectiveness of the Service and drive continuous improvement efforts.
• Lead and champion initiatives and Global / regional projects.
• You will report to the Executive Director, Global HR Delivery Centre Leader.
• In your capacity as the Director-HR Services Delivery Leader, a Service Line leader within the delivery center, you will oversee the strategic and operational aspects of setting and managing the Global HR Helpdesk, Data Management & Reporting, and Benefits Operations.
• This is a leadership position responsible for managing and optimizing the delivery of HR services and processes to the organization and involves a combination of strategic planning, leadership, and operational management.
• You will lead Team Leaders/Managers, managing different geographical HR Delivery functions and processes, who manage analysts and experts.

What You Need to Be Successful

• Minimum 7-8 years leadership experience in operational delivery with at least 5-7 years experience in the specific areas of management of this role.
• Success in this role requires Working knowledge and expertise in managing Global queries, requests management, GDPR & India data protection policies, India payroll & benefits practices.
• Strong exposure to working with Indian payroll & benefits vendors.
• Experience managing and working HRIS systems (Workday / Service Now/ Avature, AI/Chatbots), and implementing process improvements.
• Strong business and commercial acumen with appreciation for the connection between talent propositions and business results.
• Execution and operational excellence with deep experience and skills in driving cost, quality, and business outcomes.
• Demonstrated aptitude to seek external best practices, industry research, and benchmarking to identify and prioritize new sources of value.
• Demonstrated progressive leadership skills in developing high-performing teams.
• Ability to define and communicate annual goals and develop action plans needed for accomplishing these goals.
• Ability to present data and recommendations in a meaningful way.
• Articulate, confident, and fluent communication skills.
• Experience working directly with senior business executives in an advisory capacity.
• Strong interpersonal skills across multiple regions and cultures.
• Experience being part of an HR Delivery/Capability center set up or operating a multi-function delivery or shared services center, transition, and transformation projects.
• Have managed at least one COE Operations team, such as Compensation & Benefits Operations, AskHR.

Bonus Points if You Have

• Bachelor’s degree in Human Resources, Management, Business, or other related fields.
• Experience of being part of an HR Delivery center set up or operating a multi-function delivery or shared services center.

What Makes You Eligible

• Be willing to travel up to 20% internationally.
• Work in our Bangalore office, a hybrid model.

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location.
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.).
• Extensive training opportunities through our own HARMAN University.
• Competitive wellness benefits.
• Tuition reimbursement.
• “Be Brilliant” employee recognition and rewards program.
• An inclusive and diverse work environment that fosters and encourages professional and personal development.

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners, and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!

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HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.