Director - ERP & Digital Transformation

Job Description Director, ERP & Digital Transformation

Location: Gurgaon, Haryana

Technology Focus: Microsoft Dynamics 365 Finance & Operations, Power Platform, CRM

Practice Area: ERP, Digital Transformation, Emerging Technologies

Role Summary

We are seeking an accomplished ERP & Digital Transformation leader with 10-15 years of experience in driving large-scale technology-enabled business transformation. The ideal candidate brings deep expertise in Microsoft Dynamics 365 Finance & Operations, Dynamics AX, CRM systems, and Power Platform, combined with strong leadership in program governance, enterprise architecture, and practice development.

This role requires a strategic leader who can drive market growth, manage senior client relationships, and deliver multi-country ERP transformation programs with excellence and innovation.

Key Responsibilities

Practice Leadership & Strategy

• Drive strategy, capability development, and practice expansion for ERP & Digital Transformation services.
• Lead revenue growth, solution innovation, and development of IPs/accelerators.
• Build and mentor high-performing consulting and delivery teams.

Business Development & Client Engagement

• Manage senior stakeholder and CXO-level relationships across global markets.
• Lead pre-sales activities including solutioning, scoping, estimation, and complex deal shaping.
• Drive account growth and maintain high levels of client retention and repeat business.

Program Management & Delivery Governance

• Orchestrate large-scale ERP transformation programs across multiple regions.
• Provide enterprise architecture leadership across Finance, Supply Chain, Production, and CRM.
• Ensure robust solution governance, design validation, and integration strategy.
• Strengthen delivery discipline, execution quality, and post-go-live stability.

Technology & Solution Leadership

• Lead technical architecture and implementation of Microsoft Dynamics 365 F&O and related platforms.
• Guide teams on integration patterns, data migration frameworks, and performance optimization.
• Ensure delivery of scalable, enterprise-grade ERP solutions aligned with business requirements.

Innovation & Continuous Improvement

• Develop reusable solution accelerators, estimation tools, and delivery frameworks.
• Promote automation, best practices, and continuous improvement within delivery teams.
• Foster a culture of innovation, quality, and learning.

Required Skills & Experience

Technical Expertise

• Microsoft Dynamics 365 Finance & Operations (Finance, SCM, Production modules)
• Dynamics AX 2009/2012, CRM systems
• Power Platform and enterprise integrations
• ERP solution architecture, data migration, and interface design

Leadership & Business Skills

• Practice management, capability building, and strategic planning
• Multinational ERP program management and governance
• Pre-sales, proposal development, and enterprise solutioning
• Client advisory, stakeholder engagement, and relationship management
• Strong problem-solving, communication, and executive presence