Director - Engagement Delivery Partner - Manufacturing Domain || Global MNC || Chennai

Job Title: Engagement Delivery Partner Director Level

Locations: Chennai

We are looking for a highly experienced Delivery Leader to own end-to-end delivery for strategic accounts , with a focus on multi-service line solutions, customer satisfaction, and profitable growth. You will act as the single point-of-contact for delivery , working closely in a 2-in-a-box model with the Client Partner to manage escalations, SLAs, and client engagements

Key Responsibilities:

• Partner with the Client Partner to make joint decisions on revenue, margins, and strategic account priorities .
• Own end-to-end delivery accountability , ensuring quality, cost efficiency, and client satisfaction .
• Decide on multi-service line solutions , including final bid estimations and solution reviews.
• Drive delivery efficiencies and ensure monthly C-Margin forecast submissions .
• Establish cost of delivery , budgets, success metrics, and transformation roadmaps.
• Engage client stakeholders for delivery reviews and issue resolution.
• Co-own project reporting, margin maintenance, revenue growth, NPS score, and profitability programs .
• Hold veto rights for escalations on technical solutions, staffing, contractual terms, and margin-impacting decisions.

Key Competencies:

• Functional/Practice Knowledge: Expertise in project management, user-centric design, and actionable roadmap creation.
• Technical Prowess: Ability to integrate practice offerings to address client needs and develop proof-of-concepts.
• Industry Knowledge: Deep understanding of global IT services and outsourcing.
• Commercial Acumen: Evaluate sales opportunities and qualify leads effectively.
• Executive Presence: Strong communication skills, able to lead and influence at executive levels.
• Relationship Management: Skilled at aligning stakeholders, mediating conflicts, and managing executive relationships.
• Leadership Experience: Proven ability to lead large global teams, manage budgets, talent, and business operations.

Experience Requirements:

• 18+ years in IT Services (functional/technology area).
• 5+ years managing programs involving multiple service lines , ideally in Manufacturing.
• 5+ years of P&L oversight and operational management .
• 10+ years of client management and onsite experience .
• Senior leadership experience managing large global teams , with a track record of leveraging organizational capabilities to support offers and solutions.

If you are a strategic thinker with proven global delivery leadership experience and a passion for client success, wed love to hear from you!

For more details feel free to reach us at