Director, Client Services

Responsibilities

• Responsible for end-to-end project management of projects managed by direct reports and people leaders.
• Help manage client relationships for your team’s business portfolio
• Consistently meet client expectations for delivering market research data and services
• Use advanced capabilities to complete custom/complex projects without a clear, published solution
• Actively monitor and update management with team key performance indicator data
• Provide world-class training for team members in a rapidly changing environment
• Responsible for staff administration including reviews and salaries
• Monitor and proactively communicate with internal and external clients regarding team milestones, hurdles, etc.
• Effectively work/communicate within a team-based environment

Experience

• At least 7 years of recent experience in quantitative online and digital market research experience, including competence in research and survey design, sampling, and consultation.
• At least 7 years of progressive management experience of complex market research operational functions in matrixed environments.

Knowledge & Skill

• Has broad business and managerial knowledge of a specific function or department industry vertical or technical discipline.
• Has broad general knowledge of all relevant business relationships within the company.
• Has broad understanding of the company’s businesses and other functional groups.
• Has a broad understanding of industry issues.
• Demonstrates people leadership skills for significant populations and/or technical experts.