Director, Accounting Operations

Accounting Ops (Corp & Genpact)

Role Title: Director, Accounting Operations (Corporate & Genpact)
Function: Finance
Level: G 6 Director

Key Responsibilities:

• Provide strategic leadership for a multi-tiered Finance Operations team, including direct oversight of internal staff and management of third-party provider (Genpact), ensuring alignment with enterprise objectives and compliance standards.
• Own corporate oversight of end-to-end accounting operations, including corporate accounting support for Global People, Tax, and Treasury, driving consistency, accuracy, and operational excellence.
• Lead and coach junior staff, fostering professional development, building technical capabilities, and promoting a culture of accountability and continuous improvement.
• Establish and enforce accountability for the accuracy, quality, and timeliness of deliverables across internal teams and third-party providers, using performance benchmarks and governance protocols.
• Partner closely with Genpact to resolve operational issues, drive accountability, and ensure seamless execution of finance processes, acting as the on-the-ground liaison for vendor performance and escalation.
• Collaborate with Global Process Owners to implement process changes effectively across key areas such as Record-to-Report (R2R) and Procure-to-Pay (P2P), ensuring changes are embedded and sustained.
• Coordinate with the Service Strategy & Excellence team to ensure third-party contracts and service expectations are accurately reflected in operational performance and delivery.
• Escalate critical issues to the Senior Director, Finance Operations, applying sound judgment to assess risk, impact, and resolution pathways.
• Foster strong partnerships with Corporate Finance stakeholders to ensure cohesive delivery of finance operations and continuous improvement across the ecosystem.
• Operate effectively in a global, matrixed environment, navigating complexity and building cross-functional relationships across geographies and business units.

Knowledge and Skill Requirements:

• Bachelors degree in accounting, Finance, Business Administration, or related field
• Professional certification (e.g., CPA, CMA, or local equivalent) preferred
• Minimum of 10+ years of progressive experience in finance operations, accounting, or related functions
• Experience range is 15-20 years
• English Proficiency (written and verbal IRL Level 4)
• Proven experience managing third-party providers in a global finance operations context
• Experience working in a matrixed, multinational organization
• Strong business partnership and customer-centric mindset
• Proven ability to lead and coach junior staff across diverse teams
• Skilled in process management, optimization, and standardization across end-to-end finance processes (e.g., R2R, P2P)
• Effective communicator with strong presentation and influencing skills
• Analytical problem solver with sound decision-making capabilities
• Experience in performance monitoring and driving continuous improvement initiatives
• Comfortable navigating complex issues and building relationships in a global, cross-functional environment