Director, Veeva Run Delivery Lead

In Pfizer Research & Development Digital, we enable our R&D partners to accelerate drug development and clinical trials through digital products and solutions. Within R&D Digital, the Veeva Platform & Services function is responsible for defining the strategy and leading the delivery of the Veeva product suite to end users

As the VEEVA CoE Run Service Delivery Lead you have accountability and responsibility for delivery of seamless operational support, collaborating with operations and strong release management with a product organization for 6 releases per year. For this you would be leading and managing a team of analysts, release managers, and operations associates.

To excel in this role, you should have strong service delivery skills including SLA management, RCA and Problem Management, resources and capacity management, and managing cloud software operations and releases in a GxP environment. In addition, you will have strong system architecture knowledge and experience leading development teams to drive technical projects. Effective relationship skills are crucial for handling various stakeholder groups such as developers, R&D Digital Leadership, Client Partners, and the R&D business community.

ROLE RESPONSIBILITIES  

• System Implementation: Apply subject matter expertise in technology principles, concepts, theories to manage the implementation and maintenance of Veeva system in accordance with digital procedures

• System Operation and Maintenance: Manage day-to-day system activities including business support and incident management, SLA management, RCA and Problem Management, by anticipating internal/external business challenges and best practices to recommend improvements to products, processes, or services across global business units. This will require communication across geographies, languages, time zones and cultures.

• Stakeholder Management & Communication: Leverage a variety of communication tools and techniques to communicate global business unit concepts. Influence senior management decisions that impact business direction. Communicate release plans, progress, and status to stakeholders, including technical and non-technical audiences

• Technical Leadership: Provide technical leadership overseeing the release management and compliance teams, including release and backlog management, GxP compliance, information. Define and maintain release processes and methodologies, ensuring continuous improvement and best practices, staying up-to-date with industry trends and advancements to recommend and implement innovative release management practices

• Release Execution: Oversee the planning, execution, and delivery of software releases, ensuring the smooth deployment of products and services to R&D stakeholders. Collaborate with software development, quality assurance, and operations teams to plan, schedule, and manage software releases

• Risk Management: Manage and mitigate risks related to the release process, including identifying potential bottlenecks and implementing strategies to address them

BASIC QUALIFICATIONS  

• Bachelor’s degree in engineering, Computer Science, or related field.

• 15+ years’ experience with a minimum of 8+ years with increasing responsibility in designing, delivering, and maintaining large-scale, global R&D systems and platforms.

• 7+ years progressive experience in Veeva implementation and / or supporting across multiple vaults (RIM, Clinical Operations and Quality), program management, technical support and release management

• Extensive experience as an information technology professional in roles such as a support leader, release director, systems engineer, computer engineer, engineering lead, technical team lead, infrastructure lead.

• Experience managing teams including the financials of contract or colleague resources.

TECHNICAL SKILLS REQUIREMENTS  

• Technology solutions delivery in a pharmaceutical R&D or regulated environment with demonstrated capabilities managing large scale, enterprise software requirements definition, designs and implementations.  

• Excellent interpersonal and communication skills with the ability to build relationships, influence outcomes, and to deliver effective presentations to a variety of audiences.  

• Ability to lead in a complex, matrix environment with indirect resources geographically distributed.  

• Demonstrated progressive experience successfully managing software development projects.  

PREFERRED QUALIFICATIONS 

• As above and including Master’s degree in Information Management, Computer Science, Engineering, Technology Management or relevant disciplines. 

OVERALL

• Exceptional interpersonal and communication skills with the ability to establish relationships, influence outcomes, and deliver effective presentations to a variety of audiences.  

• Ability to work with others in a constructive and collaborative manner & influence resources outside of the immediate span of control. 

• Ability to lead in a complex, matrix environment with geographically distributed resources.  

• Ability to take a systematic approach to estimation of technical projects. 

• Excellent skills in analysis, critical thinking and planning, oral and written communication, consensus building, facilitation, negotiation and the ability to readily learn a new business area. 

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.